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  • From mobile
  • Seterus
  • Dec 16
  • by anonymous
  • #570966

Without question.....the worst company I have EVER dealt with. EVERY person I dealt with was lazy, uncaring, ignorant and incompetent. They turned a short sale into a foreclosure because our little property wasn't important to them. Add comment

  • Dec 16
  • Loans and Mortgages
  • Johnstown, Colorado
  • Repair Coverage
  • 38
  • REVIEW RATING 5/5

My house was re-roofed in April of this year. The insurance paid me the cost of the repairs, but wrote the check to Seterus and us. I sent the check into Seterus in June as per their employees instructions on the phone. Nothing. In mid July I called them and they said I had to fill out a packet and have a notarized statement that the repairs were 100% completed and then they would schedule an... Read more

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  • Dec 15
  • Loans and Mortgages
  • Minneapolis, Minnesota
  • Positive Experience
  • 1
  • 1
  • 75
  • REVIEW RATING 4/5

I also have been scared by all the reviews. I came from Chase also and received my welcome pack today and was able to sign up. The person I talked to says that she couldnt view the loan yet but assured me that it should be available tomorrow. She is calling me at 8:00am to get all my insurance information and to go over all the details. Even though I am taking her at her word for now, she... Read more

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  • Dec 15
  • Loans and Mortgages
  • Gonzales, Louisiana
  • Loan
  • 48
  • REVIEW RATING 4/5

We've just had outle loan sold to Seterus.We just received our Welcome Packet today(on our due date,the 15th)were trying to set up our online profile in order to make a payment and it's telling us that the info we've entered is "invalid"..when I call "customer service",they say even without me entering any info,ie SS number,loan number,that they don't have all of our info yet and cannot discuss... Read more

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  • Dec 15
  • Loans and Mortgages
  • Ontario, California
  • Positive Experience
  • 1
  • 1
  • 49
  • REVIEW RATING 4/5

I would like to put a positive review due to when I read all these it scared me, but so far my transition has been good. I was able to make my payment after the 10th day and 15th said I would be able to log in and I was. States no one ever picks up so far I have reached someone and have been very helpful with questions. If anything changes I will post back. I have yet to receive my welcome... Read more

Was this review helpful? 1 0

  • Dec 08
  • Loans and Mortgages
  • Denver, Colorado
  • Loan
  • 117
  • REVIEW RATING 4/5

My loan was transferred to this company one of the worst companies to deal with. 9 phone calls just harassing for payments want a post dated check to keep the calls from happening. THESE PEOPLE HARASS THE HECK OUT OF YOU AND WON'T STOP!!!!!!!!!!!!!! Have requested several times that they not call and they won't stop it is on automatic dialer and they hace no control over it until the payment... Read more

Was this review helpful? 2 0

  • Dec 05
  • Loans and Mortgages
  • Lodi, California
  • Mortgage
  • 80
  • REVIEW RATING 3/5

I am in escrow to sell my home and they refuse to send me a payoff amount. I have called and talked to multiple people they all refused to send me a payoff amount. The escrow company has had nothing but problems to get this resolved. They dont want me to sell my house beca4they want me to go into forclosure so that they can steal the property. I am current on my payments but I cant keep paying... Read more

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  • Dec 04
  • Finances
  • Tax Service
  • 111
  • REVIEW RATING 5/5

Please if anyone knows of a class action law suit against this company, please let me know. They are a nightmare. They TRIPLED MY TAXES, They now say my taxes are $6,456.00 a year are you kidding me? My taxes actually have went down!! They are only $1,128.00 a year...They wont accept a payment unless I pay the extra tax, why would I pay for something I don't owe? I will never see that money... Read more

Was this review helpful? 4 0

  • Dec 03
  • Loans and Mortgages
  • Pelham, New Hampshire
  • Loan Modification
  • 139
  • REVIEW RATING 4/5

I just can not tell you how much trouble and stress this company has caused me. First, when I was having financial difficulty and appealed to them, they finally (after 2 years of trying to communicate with them) said they modified my loan. I was so glad. Then, I read the terms, they didn't help to lower my payment, they only took from my equity and applied the extra money that helped my monthly... Read more

Was this review helpful? 2 1

  • Dec 02
  • Loans and Mortgages
  • Loan
  • 203
  • REVIEW RATING 4/5

According to FANNIE MAE Seterus is not allowed to report to credit companies. For all you poor people that have Seterus servicing your loan, they are only the ones that call and harass you. they have lent you no money. It is a FANNIE MAE loan. Fannie mae has done this to help people get back on their feet and start to build credit. If you find that they are reporting, just to continue to... Read more

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