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  • Customers like
    • Total nitemare 13
    • Nothing about the company 8
    • Nothing about this company 5
  • Customers don't like
    • Customer service 19
    • Never getting responses 18
    • Ignorance 11

This company is so bad they make Chase look honest. They cannot keep any record straight. I called to make a payment and after we finished the woman said she would be right back with a confirmation number. I waited 20 minutes and she never came back. So I call back a couple of days later and they said we were cut off even though the background music was playing the whole time. They said they had the payment scheduled. 10 minutes later they call back to see if I wanted to schedule a payment! I said I had done it and they said yea now we... Read more

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Their "system" did not properly track payments I submitted for a mortgage payoff, and nobody told me. I called every week for a month and they kept saying "it's all good, just pending payoff." The next time I call, expecting to hear "it's done" I learn that they don't see one of the payments, and we will miss the payoff deadline if I don't send another $379 by electronic draft THAT DAY. The CSR told me that she could see that the payments were ALL RECEIVED, but there was a tracking problem for one. So it wasn't my fault, the money was all... Read more

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  • From mobile
  • Seterus
  • 1 day ago
  • #837871

Wow! How can a company function without listening?? Add comment

I am a Realtor and have been working with my clients on a loan modification since October 2015. The servicing bank is Seterus. We have submitted all documents requested 5 times and when I call to check on the status of the loan mod, the only thing that is consistent is the INCONSISTENCY of the lender. I have been told we were approved for a trial modification only to be told 10 minutes later they had the wrong file, I have been instructed to submit paperwork separately and then together, they claim to have a completed file one week, the next... Read more

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They never have amt to pay correct . then they turn around and mess up my escrow for over 6months and then have billed me huge amts to pay and in the meantime wouldnt take my pmts so the milked tons of money out of me.had citi until these *** bought the mortgage.never had a worse company than them.they dont follow thru with anything they say. As soon as i can find a way to leave them its happening told them my escrow repmt was approved in loan for 60 months not 12.what a bunch of bs i went thru with them.they are nasty and sassy on... Read more

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There are many time, I have processed a complaint to the customer service about my statement of my mortgage I never receive it for longtime ago after each monthly payment . It's very important if you can do the best of you to send to me the last four months this year 2016, Loan number # 5350774 Remember you already sent a note to me on January 27, 2016 with a new schedule on my loan document , show that my interest rate and payment amount will change on the dates : March 01, 2016 the rate will 4.0000% and April 01, 2016 the payment... Read more

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  • From mobile
  • Seterus
  • Apr 15
  • #830417

The Justice Department and national news media need to investigate this shameful company and its antics. And why is it you cannot find names of executives. Ashamed much? Add comment

Every month I try to make a payment, when I paid them in January there was no problem. Now every month since they were "unable to to access my account". I have to give them my banking info every time I talk to them. I even paid through bill pay from my Chase account and they wouldn't accept it! It has to be certified. Now I'm behind, it's their fault, but they blame me. And they charge me late fees. Now they want Feb, March, April and May to secure my loan. I have 3 months of payments, but not May. I'm on disability so I budget monthly. I'm... Read more

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I was off of work for 3 months for a critical illness with no income. I called this new company I was sent to Seterus. I called and told them my situation they told me to submit forms for a modification which I faxed three times to them do to the fact they did not receive all of the pages. I called and asked the status of my modification was told it was still being reviewed. I ask if I continue to make the payments even though I was behind, the lady told me NO. I asked if they were going to contact me when the decision was made the lady I... Read more

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I HATE THIS MORTGAGE COMPANY!!! I HATE THIS MORTGASE COMPANY!!! They have rude customer service agent!!! Unprofessional! Unreliable! They tell you your mortgage is due on the first on the month so on the 2nd they start calling you!!! If you are within the grace period they start sending you foreclosure notices!!! They have a habit of being loud, pushy, and nasty especially to senior citizens!!! Something need to be done about this company, they sent my parents blood pressure to the roof more than enough!!!! Tell me what to do because it is not... Read more

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