Seterus Complaints and Reviews

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Main address: PO Box 7162 91109-7162 Pasadena CA
866-570-5277, ,
  • 180+9 mobile complaints
  • $490K claimed losses
  • $2.6K average
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  • Sep 22
  • Ex Employees
  • Durham, North Carolina
  • Employee Turnover Rate
  • 95

This company is NOT the place you want to work for. The employee turnover rate is so high because they don't properly train employees for the tasks that they hold you responsible for knowing. All they care about is getting reps on the floor and collecting. They have archaic rules that make it *** near impossible to enjoy coming to work on a daily basis. This company changes policies literally on... Read more

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  • Sep 19
  • Loans and Mortgages
  • Loan Modification
  • 86

Opened Fedex package this afternoon to find two copies of loan modification contracts for me to sign. What wasn't stated CLEARLY? The fact they were so "graciously" offering to change my 30-year loan (which only has 23 years left) to a whopping 40-year loan! Now, this is perfectly legal per Fannie Mae rules. My complaint is that they did not make this transparent and clear!!! In bullet point... Read more

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  • Sep 18
  • Loans and Mortgages
  • Late Payment Fees
  • 301

Be proactive. here is what i have done: Once I got my loan number over the phone I paid Sept payment over the phone they wavied the fees (late & phone fees) i then registered on line. Call the number for insurance to get policy changed to Seterus from chase. if the information is not chaged before your policy payment is due your ploicy will be cancelled and Seterus has the right to get... Read more

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  • Sep 17
  • Loans and Mortgages
  • Payoff Quote
  • 2
  • 2
  • 103

I am closing on a house I am selling and contacted Seterus for a payoff quote they told it would take 3 business days when I called today to see if my lawyer had received the fax she said she hadn't when I called today to see what the holdup was I was told that it would take 7 to 10 business days so now the closing can go through but my money is held up by until they get the quote from Seterus it... Read more

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  • Sep 16
  • Loans and Mortgages
  • Silverdale, Washington
  • Mortgage Transfer
  • 141

My mortgage was transferred to Seterus from Bank of America. Apparently Seterus didn't receive all the paperwork from BofA, so I had to pay 4 months because BofA lost my June and July payment, but Seterus didn't care. I had to submit a request to Seterus for them to research my payments. They also charge you when they do a home inspection. No one has a clue what is going on over there and... Read more

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  • Sep 15
  • Loans and Mortgages
  • Ventura, California
  • Mortgage Payments
  • 2
  • 2
  • 143

I have been calling Seterus to get my loan number so I can start to pay my mortgage. I have had no luck. I finally just called and kept hitting 0 until I was transferred to a live person. He stated that I would not be held accountable for late fees for the first 60 days and it won't be reported to the credit bureau for the first month. I am going to keep calling to follow up and document every... Read more

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  • Sep 15
  • Loans and Mortgages
  • San Bruno, California
  • Loan Transfer
  • 2
  • 2
  • 160

My loan was supposedly transferred to them on Sept 1 2014. I called them to figure out how to pay my mtg, as when I went online, it said I don't exist. I Called, and there is absolutely NO person to talk to there. I jsut get an automated line saying my load is not yet set up and will e by the 15th, "goodbye" and it hangs up. Well TODAY is the 15th! I have NO way to pay this loan. My old company... Read more

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  • Sep 15
  • Loans and Mortgages
  • Loan Payment Problem
  • 67

I have been trying to call in and make a payment... but I keep receiving a recorded message that they are temporarily closed and to call back later. What Thee Fugg! It is 11 am central time. Why would they be closed on a Monday?... not a holiday at all. This company has been horrible to deal with ever since First Tennessee sold my loan to them. We, as consumers, should be able to decide if... Read more

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  • From mobile
  • Seterus
  • Sep 12
  • by anonymous
  • #533550

never can log in..its like they don't want you to. Add comment


  • Sep 07
  • Loans and Mortgages
  • Sold Mortgage
  • 1
  • 1
  • 295

Chase sold my one mortgage to seterus and it has been the worst. They said that my paperwork did not come from chase and then started late fees and then calls and the best started foreclosure on us. The phone calls have not stopped and the last conversation has a lot of charges with it. I sent a check to Chase and they said they did not have it and when they finf it they would send it to Seterus.... Read more

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