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1.2 Based on 177 reviews
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  • Customers like
    • Total nitemare 13
    • India is smarter than these people 2
    • No comment as this is first time 2
  • Customers don't like
    • Customer service 19
    • Never getting responses 18
    • Do not honor agreement 12

So I've got two horror stories regarding Seterus. The first is we did a restructure with Seterus back in 2010. Part of the restructure was that they removed PMI. At least it looked that way to us and our documents didn't mention PMI. Three years into the payments I'm speaking to someone from Seterus on the phone and they inform me that I owe $9,800 in back PMI. I explained to them that I don't and that I have the documentation to prove it... Read more

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Never get the same person. I have to tell my WHOLE story every time I call. I have had them for a few years and every interaction has with them was been frustrating. The paperwork for the short sale has been in their possession for 2 months. Everytime I call to verify everything is uploaded. I get a different answer. I just got a letter today saying my account has been turned into the forclosure department. Home path is a part of the short... Read more

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  • From mobile
  • Aug 22
  • #905027

I have ask for my payoff letter since closed my account 3 times. Tell me 7-10 business day. Can't give me a confirmation number. They are rude and don't want to help. Tell you to fax or mail a letter. No employee ID, or confirmation the letter is being sent. What is the deal here? Never dealt with a more unprofessional company. They will not even let you talk to anyone else or a supervisor.

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I had a lien placed on my home by my county because Seterus uses a horrible third party to pay the taxes on the mortgages they collect. I was never notified of anything... and there was a lien placed. Horrible company.. should be shut down. No apologies not even a bit of remorse for messing up my credit.. do you people know what a lien looks like on your credit report! Absolutely insane that a company can do this! They corrected the taxes... Read more

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JUST LIKE MANY PEOPLE ,ARE BEING STOLEN BY THIS COMPANY. MY ORIGINAL LENDER PASSED MY ACCOUNT TO SETERUS,THEY ARE CHARGING MY ACCOUNT WITH LATE FEES, THEY REFUSE TO PROVIDE A STATMENT OF MY ACCOUNT , EVEN WHEN I AM PAYING 500.00 OVER MY REGULAR PAYMENT, THEY SEND 4-6 LETTERS EVERY MONTH SAYING THEY WILL FORECLOSED MY HOME THAKING ME OUT OF MY HOUSE.NOT BEING ENOUGH WITH THAT THEY CALL ME 3-4 TIMES A WEEK DEMANDING THE AMOUNT THEY SAY I OWE... Read more

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I have been dealing with this IBM owned company for 5-6 years now and have NEVER dealt with a company that is so unorganized and totally steals from their customers. I did not request this company as my mortgage holder. My loan was bought by them. I have had ongoing problems with them for years. Very few of their employees even know what customer service is. They deny receiving information you send them often more than once and try to accuse the... Read more

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You people are liars and blood suckers! It has gotten to the point that my ex will either sell soon or walk away. He is older and at this point he does not give a *** ! When we split we ramained friends after 36 yrs together and you crooks added to our stress. I turned him on to renting because after he will go bankrupt with this uneducated company that should have been arrested a very long time ago!!!! You choose the insurance to fix the roof... Read more

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So I with B of A and was never notified the Seterus was taking over our home loan. This was the start with these jokers. No introduction, no please send you payments to the new address. Well after a year now I still get calls if my loan payment is 1 day or in this case 4 days overdue. They call and say they are a debit collector, say we have to pay over the phone or they will start foreclosure. I then say your Sterus or a debt collector, the... Read more

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My escrow balance at July 30 2016 is approximately $5500. Insurance already paid for year. Property taxes due November 2016 approximately $3500. Three times they have told me they will review my escrow account. Escrow payments of course for the rest of 2016 should be zero as they will have a surplus at year end of approximately $2000. If I am one of many borrowers affected, think of all the 'free' money they are sitting on. I have now telephoned... Read more

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We didn't make a $50 escrow adjustment on our July mortgage and they charged us a $125.69 late fee! I said I'm disputing it and want it reversed and the CS person said I have to send a fax. A fax? That's now the Pony Express of the 21st century. They should be forbidden from making consumers use FAX. We don't even have a fax at home anymore. Can't wait to get away from this lender. They are a shady operation and have no regard for their... Read more

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