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  • Customers like
    • Total nitemare2
    • India is smarter than these people2
    • Absolutely nothing2
  • Customers don't like
    • Never getting responses13
    • Customer service12
    • Not honoring agreements8

  • May 19
  • Loans and Mortgages
  • Chicago, Illinois
  • Loan
  • 33
  • REVIEW RATING 4/5

My loan was transferred from SunTrust Bank. I have the home sold and they're refusing to provide me with a payoff. When I'd asked that they confirm for me on a recorded line that they've no urgency in providing me this information, Diana at ext. 2874 So, it is now apparent that I'll need to file a law suit against both Seterus and SunTrust and let them figure our who will purchase it. If at... Read more

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  • May 19
  • Loans and Mortgages
  • Concord, North Carolina
  • Loan
  • 29
  • REVIEW RATING 3/5

They transferred our loan from Chase and I never received a welcome package. I tried to call to make a payment on our account and because I'm not listed on the account I'm not allowed to make a payment even though I have been on the account for the past 12 years as an authorized user. I called them just to make a payment not to talk about anything about my husband's account yet they will not... Read more

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  • May 14
  • Loans and Mortgages
  • West Monroe, Louisiana
  • Escrow Account
  • 37
  • REVIEW RATING 4/5

I have been trying to get them to correct my escrow account since January of this year it is now May , and I have had to call them again, they still don't have the issue fixed , have sent them the info 3 times to have it corrected, and when I called again today they still won't have it corrected til June , I'm so tired of dealing with a company that not a single person there can fix this issue I... Read more

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  • May 14
  • Loans and Mortgages
  • Warren, Michigan
  • Check
  • 31
  • REVIEW RATING 4/5

Wrote a check they only took out 8.dollars and 22cents out of 8 hundred and 22dollars. Never gets anywhere when you talk to someone . Not the first time haven issues with this company.just like it says when you google seterus = scumbags , how dose a company stay in business like this poor custumer service, and *** adtitudes.how can I switch companys .this is a company I dont want to do any... Read more

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  • May 13
  • Loans and Mortgages
  • Mortgage Modification
  • 61
  • REVIEW RATING 3/5

I have a modified mortgage with this company. They call me 4 and 5 times a day. If they get thru to me, they ask me the SAME questions and I give them the same answers. Within a 2 month period I spoke to 17 people. They go by their "script" and really offer nothing. They end by asking if they answered my questions! I told them "you called ME...I didn't call you with questions". They... Read more

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  • May 06
  • Loans and Mortgages
  • Pataskala, Ohio
  • Loan
  • 1
  • 1
  • 92
  • REVIEW RATING 4/5

How do companies stay afloat with such incompetence? How many customers are able to stay on the phone for 47 minutes, and counting?? Then I was told that I was being catered to??!!!! NOTHING was solved. No manager was available. NO ONE in that blasted company could help me make a simple payment!! I was also told that I could not tie up their phone lines and that other people and to cal in. For... Read more

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  • May 05
  • Loans and Mortgages
  • Houston, Texas
  • Loan
  • 92
  • REVIEW RATING 4/5

Suntrust transferred servicing of my loan to this horrific company. I have been trying to get access to my account and a refund in my escrow overpayment for 7 months. I can't get internet access or a printed statement.. They are a nightmare. Unresponsive or get run around. They are breaking laws here. File complaints here: http://www.consumerfinance.gov/complaint/. I have sent all of my... Read more

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  • May 01
  • Loans and Mortgages
  • Lehigh Acres, Florida
  • Escrow Account
  • 66
  • REVIEW RATING 4/5

I called Seterus to resolve an issue with the company paying two insurance companies from my escrow account thereby making my escrow account deficient. Their accounting department needs to be revamped with competent employees. I called their insurance department and was transferred to another dept. supposedly customer service Jelena Kengra not sure she provided real name she did not resolve my... Read more

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  • Apr 27
  • Loans and Mortgages
  • Atlanta, Georgia
  • Loan
  • 81
  • REVIEW RATING 4/5

They skirt laws in Wash. By offering self serving forbearance plans. Double your interest and double the length of the contract. = you loose . Send troles to picture homes monthly @35.00 and add to your contract. Loan sharks & pawn brokers are a grade above these people. If sold to them your life is over as you know it now. They will fee and charge you to death and Uncle Sam allows them to... Read more

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  • Apr 25
  • Loans and Mortgages
  • Villages Of Oriole, Florida
  • Loan Modification
  • 121
  • REVIEW RATING 4/5

I look on the website on April 25 2015 it says I am current. I just received a letter on a April 24th that says I am behind, they have forms include for a loan modifacation, around eight sheets and are asking for my life history. I have received a call from them earlier this month saying every this was in order from the transfer from Bank of America. I submitted my April payment at a Bank of... Read more

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