1.2
  • Total nitemare1 votes
  • Customer service8 votes
  • Never getting responses6 votes
  • Not honoring agreements6 votes
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  • 22 hours ago
  • Loans and Mortgages
  • Home Loan
  • 21
  • REVIEW RATING 4/5

I purchased my home back in 2006 with a loan from Suntrust. In April 2014 my wife and kids decided to move to Tennessee to be closer to her family and for jobs. Like many Americans our area had been hit hard with foreclosures, we had 7 on our street. This made selling the house not an option as we would have taken a $90k loss which we would have had to found a way to pay back. So we went the dead... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Herndon, Virginia
  • Mortgage
  • 20
  • REVIEW RATING 3/5

seterus is not Fannie Mae, they are just a servicer. I have a Fannie Mae mortgage that was serviced by chase than it got switched to seterus as the servicer, they are just there to collect the payments for the mortgage holder, since they took over servicing our mortgage they have breached our contract and added a escro to our account paid our insurance and taxes, in turn raised our payment from... Read more

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  • Feb 23
  • Loans and Mortgages
  • Fort Lauderdale, Florida
  • Loan
  • 36
  • REVIEW RATING 3/5

Where do I begin, This great love story of my Seterus fu%cking, Forced flood insurance, and funds that go missing, Where do I begin? Where do I begin, An office in Oregon that no one can get in, Employees that leave after 1 day now that has to be a sin, Where do I begin? Where do I begin, They’re gonna make you so sick There be contacting your next of kin, Before you know it, there be late fees... Read more

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  • Feb 23
  • Loans and Mortgages
  • Atlanta, Georgia
  • Loan Modification
  • 37
  • REVIEW RATING 3/5

After talking with several seterus reps i was lied to,given false information. Told i was already approved for loan modification when i wasnt. Not told about hidden fees. This is the worst case of incompetence i have ever experienced. They want your house as the government matches what they get for your foreclosure. Bottom line They are noncommunicating buffoons who dont really want to help and... Read more

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  • Feb 20
  • Loans and Mortgages
  • High Point, North Carolina
  • Loan
  • 48
  • REVIEW RATING 3/5

I have tried logging in to their site for months. I can't get passed a pop-up window that tries forcing me to complete a process for homeowner assistance. Based on the response of others, these guys appear to be a dumping ground for loan holders that bank of America and others want to punish. They have no easy way to communicate with them. Phone conversations are useless. No recourse. These... Read more

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  • Feb 19
  • Loans and Mortgages
  • Orange, New Jersey
  • Loan Transfer
  • 49
  • REVIEW RATING 3/5

The first worst company is Bank of America. They sold my mortgage to this parasite company. As I was selling my home, the buyers banking institution took an excessive time (5mos to be exact)to close the loan. I vacated the property and all my tenants and was put in a very precarious predicament of continuing to pay the mortgage, utilities, insurance, maintenance and rental for my new apartment... Read more

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  • Feb 16
  • Loans and Mortgages
  • Loan
  • 58
  • REVIEW RATING 3/5

my husband died and although I am making the payments they will not answer any questions. They tell me they need to speak with my late husband. I have sent death certificate and everything they ask for. now they want me to go to court for a fiduciary order. i can not make payment on line as they cancelled my online. They will not accept western union by me. I have to call and give them the... Read more

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  • From mobile
  • Seterus
  • Feb 14
  • by anonymous
  • #595040

Horrible company ...worst company ever Add comment

  • Feb 12
  • Loans and Mortgages
  • Collection Calls
  • 62
  • REVIEW RATING 3/5

Late payments at every turn, extra charges at every turn NO HELP Being put on hold for 90 minutes and constant call when my payments aren't even late !!! If they don't get my payment by the 1st of every month my phone rings off the wall. And the constant threats about how it is late !! NO IT ISN'T til the 16th !!!! They call me constantly and never answer a call to them. When I asked them to... Read more

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  • Feb 09
  • Loans and Mortgages
  • Ballston Spa, New York
  • Loan
  • 1
  • 1
  • 131
  • REVIEW RATING 4/5

I had my mortgage with Chase for 9 years and never had any problems until they sold my loan to this horrible company. I missed a payment and made arrangements with Chase and Seterus refused to honor that arrangement. So I made another one with Seterus and was a day late and theory said no more agreement but they continue to take the addition money out in the form of a mortgage payment every... Read more

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