1.2
  • Customer service5 votes
  • Never getting responses3 votes
  • Not honoring agreements2 votes
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  • 1 day ago
  • Loans and Mortgages
  • Byron, Georgia
  • Seterus Mortage Company
  • 14
  • REVIEW RATING 4/5

Seterus has been jerking me around doing the modification process for almost a year. Most recent I was told all documents received and will review, call in for updates. Three months later, which today, after many attempts for answers/updates, they state I am missing documents-others expired, send/do again, etc. I would love to sue Seterus for not answering/taking care of my mortgage concerns... Read more

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  • Jan 28
  • Loans and Mortgages
  • Rincon, Georgia
  • Home Mortgage
  • 36
  • REVIEW RATING 4/5

We inherited a house from my parents who passed away. In trying to deal with this company I found them incompetent and archaic at best. They refused to allow us to "talk" to anyone. Correspondence by fax only with a response via mail, which took weeks. They started foreclosure and were told by the judge to stop immediately because they were incompetent and did not follow procedure. They should... Read more

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  • Jan 27
  • Loans and Mortgages
  • Flood Insurance
  • 20
  • REVIEW RATING 3/5

We were advised over four months ago that we no longer require flood insurance. I have sent Seterus numerous letters, faxes, telephone calls and they have still not managed to cancel it for me. All my neighbors with other Mortgage Companies have cancelled their insurance with no problems, they paid mine from my Esgrow account and still they cannot cancel it. The staff are rude and uninterested... Read more

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  • Jan 21
  • Loans and Mortgages
  • Texas, United States
  • Home Mortgage
  • 69
  • REVIEW RATING 4/5

I had a home in Texas that we just sold, Seterus has the mortgage. We have been trying for a week to get a payoff from them. I am getting the run around, every time I call I get a different story. We closed on the house last week, the new owners are living there and I can't get my monies until we pay off Seterus who is holding us hostage. I'm about to call an attorney at this point as Seterus... Read more

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  • Jan 21
  • Loans and Mortgages
  • Tomball, Texas
  • Home Mortgage
  • 40
  • REVIEW RATING 4/5

After dealing with seterus for five years. I sold my home because i had enough. Now they wont give the title company the pay off so I can move on. If I lived closer to their home office, I would most likely be on the 5 o'clock news and then be in jail. If you can avoid it do not do business with this company. You will regret it. They will set up fraudulent charges, insurance policy's and try to... Read more

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  • Jan 20
  • Loans and Mortgages
  • Newark, New Jersey
  • Loan
  • 1
  • 1
  • 78
  • REVIEW RATING 4/5

Seterus is the biggest scam going. How they are not investigated is beyond me. I wasnt even a month late, and instead of giving me there maili g address so I could set up bank pay to avoid thier built in pay fee, they demanded to know why I was late. I told them none of thier business and they said that isnt an answer. They thrive to harrass and thier main goal is to be antogonistic on the phone.... Read more

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  • Jan 12
  • Loans and Mortgages
  • Florida, United States
  • Property Foreclosure
  • 1
  • 1
  • 146
  • REVIEW RATING 5/5

Seterus is like a real-life version of Dante's Inferno equipped with its very own nine levels of *** and Virgil being the guide who can't guide you into heaven AKA a loan mod. Seriously: I had a HUGE drop in income to the point where I have to decide if I want to eat or pay for my mortgage. I knew about a month ahead of time I was going to be in this situation and phoned Seterus letting them know... Read more

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  • Jan 12
  • Loans and Mortgages
  • Glendale Heights, Illinois
  • Mortgage
  • 106
  • REVIEW RATING 5/5

Seterus These guys are horrible and make constant errors regarding my mortgage payment and balances. I was (30) days past due on my mortgage, due to being laid off from work. An account executive, customer services rep called me and asked when I was going o make a mortgage payment. I answered by tomorrow which was the 30th of the month and they stated that by the 1st Of the next month I would be... Read more

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  • Dec 29, 2014
  • Loans and Mortgages
  • Brooklyn, New York
  • Mortgage
  • 251
  • REVIEW RATING 5/5

I agree that this is the worst mortgage company in my experience. I was with Chase. A seterus rep called me five days ago and threatened me with pre-forclosure because I am a month late. ONE MONTH. I am not kidding or making it up. The rep told me that i am $33 short on my November payment and that my December payment has not been received as yet. I said I know and that the payment would be... Read more

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  • Dec 24, 2014
  • Loans and Mortgages
  • Temple, Texas
  • Account Deductions
  • 204
  • REVIEW RATING 4/5

Having major issues with this sorry,rude,and unorganized co.Made over 5000.00 in pymts in the last month,needed to make one more by xmas eve,thats today.Cant get a human on phone,Website sucks,and just last week,they where suppost to electronically debt my bank account on Friday,When I got to the bank on Thursday to make a deposit to assure funds would be in my account,Checked my account while... Read more

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