Seterus Complaints and Reviews

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Seterus
Main address: PO Box 7162 91109-7162 Pasadena CA
866-570-5277, ,
  • 178+9 mobile complaints
  • $490K claimed losses
  • $2.6K average
  • Show More
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  • 2 days ago
  • Loans and Mortgages
  • Late Payment Fees
  • 124

Be proactive. here is what i have done: Once I got my loan number over the phone I paid Sept payment over the phone they wavied the fees (late & phone fees) i then registered on line. Call the number for insurance to get policy changed to Seterus from chase. if the information is not chaged before your policy payment is due your ploicy will be cancelled and Seterus has the right to get... Read more

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  • Sep 17
  • Loans and Mortgages
  • Payoff Quote
  • 1
  • 1
  • 48

I am closing on a house I am selling and contacted Seterus for a payoff quote they told it would take 3 business days when I called today to see if my lawyer had received the fax she said she hadn't when I called today to see what the holdup was I was told that it would take 7 to 10 business days so now the closing can go through but my money is held up by until they get the quote from Seterus it... Read more

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  • Sep 16
  • Loans and Mortgages
  • Silverdale, Washington
  • Mortgage Transfer
  • 86

My mortgage was transferred to Seterus from Bank of America. Apparently Seterus didn't receive all the paperwork from BofA, so I had to pay 4 months because BofA lost my June and July payment, but Seterus didn't care. I had to submit a request to Seterus for them to research my payments. They also charge you when they do a home inspection. No one has a clue what is going on over there and... Read more

Was this review helpful? 1 0

     

  • Sep 15
  • Loans and Mortgages
  • Ventura, California
  • Mortgage Payments
  • 1
  • 1
  • 102

I have been calling Seterus to get my loan number so I can start to pay my mortgage. I have had no luck. I finally just called and kept hitting 0 until I was transferred to a live person. He stated that I would not be held accountable for late fees for the first 60 days and it won't be reported to the credit bureau for the first month. I am going to keep calling to follow up and document every... Read more

Was this review helpful? 1 0

     

  • Sep 15
  • Loans and Mortgages
  • San Bruno, California
  • Loan Transfer
  • 1
  • 1
  • 99

My loan was supposedly transferred to them on Sept 1 2014. I called them to figure out how to pay my mtg, as when I went online, it said I don't exist. I Called, and there is absolutely NO person to talk to there. I jsut get an automated line saying my load is not yet set up and will e by the 15th, "goodbye" and it hangs up. Well TODAY is the 15th! I have NO way to pay this loan. My old company... Read more

Was this review helpful? 3 0

     

  • Sep 15
  • Loans and Mortgages
  • Loan Payment Problem
  • 37

I have been trying to call in and make a payment... but I keep receiving a recorded message that they are temporarily closed and to call back later. What Thee Fugg! It is 11 am central time. Why would they be closed on a Monday?... not a holiday at all. This company has been horrible to deal with ever since First Tennessee sold my loan to them. We, as consumers, should be able to decide if... Read more

Was this review helpful? 1 0
  • From mobile
  • Seterus
  • Sep 12
  • by anonymous
  • #533550

never can log in..its like they don't want you to. Add comment

     

  • Sep 07
  • Loans and Mortgages
  • Sold Mortgage
  • 1
  • 1
  • 223

Chase sold my one mortgage to seterus and it has been the worst. They said that my paperwork did not come from chase and then started late fees and then calls and the best started foreclosure on us. The phone calls have not stopped and the last conversation has a lot of charges with it. I sent a check to Chase and they said they did not have it and when they finf it they would send it to Seterus.... Read more

Was this review helpful? 1 1

     

  • Sep 04
  • Loans and Mortgages
  • Loan Transfer
  • 1
  • 1
  • 191

My mortgage was transferred from BOA after I filed bankruptcy. I had never been late. the mortgage was outside of bankruptcy plan. Out of nowhere I started receiving a statement requesting that I sent the mortgage payments to them. I had paid BOA for a couple of months and when I tried to get credit for those payments, I could not talk directly to Seterus, I was contacted by their attorney for... Read more

Was this review helpful? 2 0

     

  • Sep 04
  • Collection Agencies
  • Loan
  • 1
  • 1
  • 162

My loan was transferred to Seterus. I am already trying to transfer my acocunt. If you loan has been transferred to Seterus then send a complaint to RESPA. I am planning to write a book and also put up a Roku Channel for every who has a problem with Seterus. I started a website seteruscomplaints.com My direct phone number is 631-742-1968. Feel free to give me a call. We all need to band... Read more

Was this review helpful? 4 0
 
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