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  • Customers like
    • Total nitemare5
    • India is smarter than these people2
    • No comment as this is first time2
  • Customers don't like
    • Never getting responses14
    • Customer service14
    • Not honoring agreements9

  • Jul 31
  • Loans and Mortgages
  • Centerville, Tennessee
  • 55
  • REVIEW RATING 3/5

my mortgage is due the 1st of every month. called a few days ago to find out what the hold up is. I normally pay it 2 weeks early.the rep said that they are no longer sending statements but I should be receiving a payment book shortly. I asked when this book had been sent and was told they had no way to tell. it is now the 31st and still have no book. how can a company be so inefficient and... Read more

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  • Jul 30
  • Loans and Mortgages
  • Mcdonough, Georgia
  • Loan Closing
  • 60
  • REVIEW RATING 3/5

We are selling a house that Seterus is the mortgage servicer and have been trying to get payoff from them since July 22. After several phone calls and no help from customer service I started reading the complaints on this website and found one where someone contacted the DCBS of Oregon and was able to get their payoff within a day. I figured what the heck and did the same with success. If you... Read more

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  • Jul 30
  • Loans and Mortgages
  • Loan Modification
  • 17
  • REVIEW RATING 4/5

Completed trial mod after 6 months of no action on Seterus' part. This is after completing initial trial mod with Chase in 2014. They would not honor the intial one once the servicing was transferred over. keep getting different information regarding whether the account is in final review, docs have been sent. On 7/29 was told the mod is beign held up do to some "back end legal issues" that per... Read more

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  • Jul 30
  • Loans and Mortgages
  • Banner Elk, North Carolina
  • 24
  • REVIEW RATING 4/5

Seterus was paid in full and is still not reporting correctly. They even call to collect a monthly payment and say the full payment is "pending". They also have an overage of $120,000 and refuse to give a concise answer as to when it will be sent. I cannot rebuld my home without the insurance money that they are holding. I tried to get a branch address to deliver the payment in person, but... Read more

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  • From mobile
  • Seterus
  • Jul 27
  • by anonymous
  • #672597

What a bunch of idiots and liars, they truly SUCK! Add comment

  • Jul 23
  • Loans and Mortgages
  • San Diego, California
  • 82
  • REVIEW RATING 4/5

I prepay my mortgages out 2-3 months due to travels. I write on check and put post it note that it applies to future payment. I've spoken w/ Seterus staff several times and they said it's flagged in the system that way. HOWEVER, they continually mis-apply payments month after month. This has been going on 5 months. I work w/ the supervisors who assure me it's fixed, but it's not. I have to call... Read more

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  • Jul 21
  • Employees and Ex-employees
  • Henderson, North Carolina
  • Seterus Work Experience
  • 2
  • 2
  • 57
  • REVIEW RATING 3/5

Reading these comments im so imbarrassed and i work there. Im currently looking for new employment. Read more

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  • Jul 20
  • Loans and Mortgages
  • New Orleans, Louisiana
  • Seterus Payoff Quote
  • 2
  • 2
  • 26
  • REVIEW RATING 4/5

We have been trying to get a payoff quote. Seterus won't send to title co and won't respond to us. Supervisor "Harry" was rude and unconcerned. We have had to extend closing in our property waiting on this one simple thing!! Read more

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  • Jul 19
  • Loans and Mortgages
  • Erlanger, Kentucky
  • 139
  • REVIEW RATING 4/5

Was going through a tough time financially with SunTrust. The sold my mortgage to Seterus. Tried making a payment per my bankruptcy lawyer. They accepted 3 payments but would not apply it to the losn. Then they returned 3 more payments stating i owed them over $10000 to get my loan up to date. They will not talk to me or my lawyer. I've decided to walk away from my home before they send... Read more

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  • From mobile
  • Seterus
  • Jul 17
  • by anonymous
  • #667813

If you have a loan with seterus, do your best to transfer your loan. They have the worest customer service. Add comment

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