Seterus Complaints and Reviews

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Seterus
Main address: PO Box 7162 91109-7162 Pasadena CA
866-570-5277, ,
  • 161+8 mobile complaints
  • $490K claimed losses
  • $2.8K average
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  • Aug 18
  • Loans and Mortgages
  • Forbearance
  • 61

I only needed one month deferment, the previous mtg. holders did it two times in the 12 years I have been paying on my mortgage, never been late on a payment. The forbearance took months plus they made many mistakes on the legal document that was sent out. I did not like the wording so I refused the forbearance due to I could not trust them plusnthe penalties were ridiculous. Also, if I did the... Read more

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  • Aug 16
  • Loans and Mortgages
  • Stuart, Florida
  • Mortgage
  • 130

Initially when they took over my loan from Chase I was given no notice. After me tracking down who I called and asked what my loan information was. I was told that the information was not in their system yet and they were unsure of my payment amount. I was told I should just send them money for what I thought my payment should be. I said send me a statement and I would send prompt payment. The... Read more

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  • Aug 11
  • Loans and Mortgages
  • Loan Payments
  • 139

This company is horrible. They called my office to advise that I was late on a payment. It is the August payment which I pay always by the grace period and the grace period is still five days away. When I asked for the numbers they had all they had were my office numbers. They told me that they had every right to call there that I had signed a contract with them. I advised them that I had... Read more

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  • Aug 09
  • Loans and Mortgages
  • Atlanta, Georgia
  • Loan Payments
  • 1
  • 175

My mortgage initially with BOA got transferred to Seterus in 2013. I had never had a late payment with BOA. After making payments to Seterus for a little over a year, usually on the 1st of the month, this month I paid on the 4th. Payments are due on or before the 15th and payments made within the 30 day window are not reported. I received TWO phone calls from Seterus. I called them and was... Read more

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  • Aug 06
  • Loans and Mortgages
  • Bad Customer Service
  • 131

THIS IS THE ABSOLUTE WORST MORTGAGE COMPANY I HAVE EVER WORKED WITH. AS A REAL ESTATE PROFESSIONAL I DO A LOT OF BUSINESS WITH MORTGAGE BROKER'S/LENDER'S AND THIS IS BY FAR THE WORST INSTITUTION I HAVE EVER HAD THE DISPLEASURE OF COMING ACROSS. IF YOU ARE IN THE MARKET FOR A LOAN RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY! THEIR CUSTOMER SERVICE IS DREADFUL. EVERY TIME I TRY TO TALK TO SOMEONE... Read more

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  • Aug 03
  • Loans and Mortgages
  • Stafford Township, New Jersey
  • Conventional Mortgage
  • 129

they force you out. I had a conventional mortg from boa and they changed it to a fannie may. the department of justice should investigate these people.they want you out . sent in papers as a forbearance and next thing I received was a letter from mt laurel attorney diamond stating a complaint was filed in court to get me out.they are hired by boa I think so they can collect from fannjie... Read more

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  • Aug 01
  • Loans and Mortgages
  • Illegal Escrow
  • 1
  • 216

Hi, I know I am sending this to a lot of news people but I am hoping at least one can help me. My name is T.P.Bakke I live in Roman Forest,Texas.My nightmare began in Feb. 2014.I went to the Tax office to pay my property taxes and was told they had already been paid.I was confused because I always have paid my own Taxes so I asked by whom,They gave me the name of the company Seterus Inc. that... Read more

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  • Jul 31
  • Loans and Mortgages
  • Home Insurance
  • 82

Two months ago, we shopped for another home insurance company since our rate had steadily gone up. We found one and through with the paperwork in order to get it taken care of by August 4th, when our old insurance needed to be renewed. Seterus assured me twice that they would not pay the premium for the old insurance until it was due, august 4th. They paid it a month early on July 3rd anyway. My... Read more

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  • Jul 29
  • Loans and Mortgages
  • Beaverton, Oregon
  • Loans
  • 1
  • 95

My husband passed away suddenly we had 2 loans in his name only. I have been dealing with Seterus for 10 months now. We did not go through probate since there was no estate. i did contact a lawyer and after reading his will the attorney filed an Affidavit of Heirship with the state. it gives me the right to buy, sell, refi,etc. Seterus just ignores this and have asked me to send 3 yrs tax... Read more

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  • Jul 24
  • Loans and Mortgages
  • Bad Customer Service
  • 1
  • 106

This company is very difficult to contact. there is no email address and I have yet to get through on the phone. one of the phone messages states to press nine for more options. when I press nine I get the same message again except without the nine option. Additionally, their website and my mailings state that they are open until 8 PM Pacific Time Monday to Thursday. However when I called the... Read more

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