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1.2 Based on 159 reviews
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  • Customers like
    • Total nitemare 13
    • Nothing about the company 8
    • Nothing at all about seterus 5
  • Customers don't like
    • Customer service 19
    • Never getting responses 18
    • Do not honor agreement 12

I have been a bookkeeper for going on 39 years and have had many dealings with different types of loans, from mortgage, equipment and auto loans, etc. I had my own business for the majority of those 39 years and supplied a bookkeeping service for numerous companies at the same time. Needless to say I have handled many loans and worked with many loan companies throughout the years. I must say that I have never in my 39 years of bookkeeping... Read more

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Now 6 yrs., 4 since bankruptcy finished, my old home is locked by bank, I get insurance bills, road maintenance bills and tax bills still for this house. I gave it up to Chase/Fannnie Mae and they gave this to SETERUS and I am a disabled elderly widow, they continue to harass me in the mail, with bills, and phone calls. I want to know if anyone is doing a Class Action against SETERUS, INC.? I want on board. They're ruining my live, causing me... Read more

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They're blood suckers who keep doing escrow analysis to get more money till they take your home. Hopefully all associated with Seterus get karma returned and they all die a long painful death and rot in ***. They all deserve the worst, for knowingly working there. I had another review (1 month later) after being told they just did escrow analysis and my new payment will be this higher number for next 3 yrs and having to pay that day few hundred... Read more

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Since 2007 I have been bounced from one shady loan servicer to another. Indy Mac , One West Bank . Ocwen, now it's Seterus's turn to gouge me . After applying for a long time for modification of my loan ,I was finally accepted by (Ocwen) . made payments on time only to have them sell me off during the 3rd month of mod. and handed me over to Seterus, After a month of endless calls they said they too would honor my mod, and to make 3 months pmts... Read more

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My account was transferred from Bank of America to Seterus. This was four years ago with a principal balance of 75K. My balance is still $75K after four years. How does one get behind four years without any consequences??? My account is missing over $20K payments. I have requested they refrain from contacting me until they have researched my account and determine where my payments have been applied. I received another call today. This is very... Read more

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My mortgage was sold to seterus, I have never dealt with a more screwed up lender in my life. Just one example of thier website, if you forget your passwords, they ask vague security questions if you answer wrong they dont inform you they ask another vague question, and eventually get locked out of your account. This is just one of many issues I have had with them, I would highly recommend you take your business elsewhere Read more

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I have worked in the mortgage industry for over 30 years and have never had such a bad experience with a lender. Seterus, Inc. is unable to keep the accounting correct for their loans and demand that customers have to put in writing requests for corrections. BAD CUSTOMER SERVICE!! In particular, Latoya Kinney who is not at all professional and exhibits disregard for the customer. I will be sending a letter to their Board of Directors, along... Read more

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There is no question that Seterus way to handle its customers is unbelievable, these "Customer Service Representatives are lose cannon, very nasty and disrespectful, they make you feel that your are a beggar, they lose the documents all the time, they tell you one thing and then another, there is no help what so ever, no to mention that it takes them forever to help a poor 68 yrs old lady with a loan modification, and she is even current, too... Read more

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I just got off the phone with Seterus to get an update in regards to my modification status. Every time I call I get the same questions asked and I understand that is their procedure. What was very infuriating is the need to have to repeat my story over and over and then get hung up on because they couldn't help me. Instead of listening to my question and waiting until I am done sharing my statement the agent decided to cut me off and then... Read more

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Please send me every detail, starting from when CHase sent you my loan to be collectible thru your service. FROM the BEGINSNING. Please! Your amts do not add up...AT ALL. Was already paying on the escrow shortage.Monthly payment was originally.My fixed modify amt was $925 and with the escrow shortage was $971.$899 is the supposed amount. Something is so wrong.Dont trust you Seterus. I got a packet with new modify thru you today and min pay... Read more

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