Seterus Complaints and Reviews

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Seterus
Main address: PO Box 7162 91109-7162 Pasadena CA
866-570-5277, ,
  • 195+11 mobile complaints
  • $1.2M claimed losses
  • $5.7K average
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  • 6 hours ago
  • Loans and Mortgages
  • 12

This morning, I was awakened by two different calls that when I answered, nobody would speak. I hit the redial button and was connected to Seterus and was asked for my loan number or my Social Security number. I entered 000 for my SS# and finally was connected to an agent who informed me that this was an attempt to collect on my mortgage. Well, there lies a problem. I do not have a mortgage... Read more

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  • Oct 16
  • Loans and Mortgages
  • Checking Autopay
  • 1
  • 1
  • 118

I am a new customer I am sick of the way you handle your business. I made a mistake thinking you are honest and helpful like RCS may last mortgage.I talk a woman on the phone in sept about autopay from the checking I told her for 532.30 on the 14 of every month. She said I will have them send you a form.I received the form now I see how you sneaked a addition 532.30 in the paragraph, my bank... Read more

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  • From mobile
  • Seterus
  • Oct 16
  • by anonymous
  • #547107

Seterus is the worst company ever. I never talk to the same person twice....I repeat myself over and over again. I can never talk to a supervisor. If you ever call it's a call center every time. They have no clue what they're doing. Add comment

     

  • Oct 15
  • Loans and Mortgages
  • Loan Transfer
  • 2
  • 2
  • 105

"I just learned tonight that my mortgage was transferred from Citi Mortgage to Seterus. I had never heard of them prior to this and reading this blog is scary. No one answers the phone, there is no way to contact them on the website. They have NO information on my loan. I thought when I created a log in it would be ok but then there is nothing...does anyone know how to handle this? How can your... Read more

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  • From mobile
  • Seterus
  • Oct 15
  • by anonymous
  • #546892

Wow. Tried make a payment and my loan was sold to Seterus??? Wtf...never was told anything. Now a late payment. ..dawn 15th. Add comment

     

  • Oct 15
  • Loans and Mortgages
  • Johnstown, Colorado
  • Late Fee Payment
  • 1
  • 1
  • 84

Citi Mortgage sold my loan to this inept bunch of idiots too. My wife arranged for a payment to be taken out on the 15th of August, they didn't take it out until September first and are charging me late fees because of their ineptness. They kept mixing up dates and what was agreed on, no supervisors were available to talk to and I was informed they wouldn't talk to me if I called back. I... Read more

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  • Oct 09
  • Loans and Mortgages
  • Incompetent Agents
  • 2
  • 2
  • 205

My mortgage was assumed by Seterus (IBM) in May, 2014, and no matter how I try to have a civil conversation with the agents, it usually ends badly. I even had one of them tell me : "...it's not like we are sitting here taking your money." This was in response to a question about my Suspense (suspicious) account balance. Something fishy is going on here. I am not comfortable dealing with these... Read more

Was this review helpful? 6 2

     

  • Oct 09
  • Loans and Mortgages
  • House Loan
  • 126

Seterus took over and failed to see I met 3 our of 5 criteria for temporary hardship. Instead of looking and reviewing my docs - they keep denying me and want an enormous amount when I am on unemployment and all they do is "hard ball " me over the phone. It is unethical and I was a realtor. I know the law. They can not do what they are saying. I am going to continue to fight for myself and my... Read more

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  • Oct 08
  • Loans and Mortgages
  • San Bruno, California
  • Home Modification Loan
  • 80

They offered a streamline modification but never sent paperwork for me to sign like initial agreement that they offered me even after i sent they any and all ontime monthly payments. I strongly feel that they new they were not going to fullfill there end of the bargain it was almost as if they are strickly a collection company that will do any and everything they can to get more money and in the... Read more

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  • Oct 08
  • Loans and Mortgages
  • Englewood, Florida
  • Sold Loan
  • 104

LOAN WAS SOLD TO SETERUS AND SINCE THEN THEY HAVE PUT ME INTO FORECLOSURE STATUS WITHOUT EVEN NOTIFYING ME SO I CAN RECTIFY CORRECTLY AND WHEN I SENT THEM MY DOCUMENTS THEY CLAIM THEY COULDN'T SEE THEM AND NO ALL DOCS WERE IN. WE HAVE SENT THEM OVER 4 TIMES THEY ARE STALLING. THEY ARE TRYING TO MAKE ME LOSE MY HOME AND WILL NOT OFFER ALTERNATIVES TO HELP. THEY WILL NOT CALL YOU AFTER YOU SEND IT... Read more

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