Seterus Complaints and Reviews

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Seterus
Main address: PO Box 7162 91109-7162 Pasadena CA
866-570-5277, ,
  • 209+13 mobile complaints
  • $1.3M claimed losses
  • $6K average
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  • Nov 19
  • Loans and Mortgages
  • Newburyport, Massachusetts
  • Tax Collection Calls
  • 1
  • 1
  • 100

I just received a call from Seterus Customer Service. They were looking for two payments. One due in Nov and one in dec, I am not even 30 days late on Nov and they are harassing me about December. They would not let me off the phone giving me a hard time. They want to know why exactly I was late and was this going to continue and did I know I was not paying to their agreement. Do not do business... Read more

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  • Nov 06
  • Loans and Mortgages
  • Winston Salem, North Carolina
  • Mortgage
  • 460

When I went to pay my mortgage payment in June of 2014, Seterus refused to take my payment. After listening to nothing but lies, I was told to send my payments to the payment center in California. Seterus assured me that everything would be just fine and, after I received the money orders back from LA, to call and they would allow me to make my payments. I had four payments to make and when I... Read more

Was this review helpful? 3 0

     

  • Nov 05
  • Loans and Mortgages
  • Visalia, California
  • Loan Mortgage
  • 7
  • 7
  • 270

I am willing to join a class action. My situation has been a nightmare. They have counted every payment I've made for the last 4 years as late and they all show on my credit report. I have never had a late payment to them! Never been charged a late fee! I have never had a notice of foreclosure (which, after 4 years I think I would get ?) Every time I contact them they say they have 30 days... Read more

Was this review helpful? 1 0

     

  • Oct 30
  • Loans and Mortgages
  • Mortgage Payment
  • 2
  • 2
  • 378

I fell behind on my mortgage. Seterus approached me and told me there were ways to get things under control and get back into good standings with Seterus. Seterus offered to re-fi my mortgage. I thought this was great. I then saw the terms of my mortgage, I went from 26 years left to pay off mortgage to a forty year term. Which means I'll be paying this mortgage until I am 90 years old. They... Read more

Was this review helpful? 2 0

     

  • Oct 30
  • Loans and Mortgages
  • Mortgage
  • 209

seterus is claimed to be mortgage servicing company and they are thieves. They went ahead and setup an escrow account and took 102.53 from me every month, they gave me a run around for 9months to have that removed. they claimed its for hazardous insurance and they kept telling me speal to QBE and they gone refund you. finaly qbe sent refund to seterus and now again they put the money back to an... Read more

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  • Oct 28
  • Loans and Mortgages
  • Bellevue, Washington
  • Loan
  • 149

Yeah citi sold loan first of year 2014, I Was authorized and POA for my father which this loan is for, they would not talk to me about the account for three month until they got everything from me again. They never sent anything about Bying the loan. Now that my father had passed away, they will take the payments but will not accept the homeowners insurance that had my name on it and the house is... Read more

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  • Oct 28
  • Loans and Mortgages
  • Boca Raton, Florida
  • Mortgage
  • 2
  • 2
  • 294

my mortgage was transferred or sold to Seterus 2 month ago. I got no invoice saying how much I owe just a blank piece of paper with there name on it a Po box number. I took it up with my Attorney who tried contacting them but all to no avail. they refuse to pick up the phone, they refuse to return the lawyers letters, which are all registered thank god! because when they try to foreclose AND THEY... Read more

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  • From mobile
  • Seterus
  • Oct 27
  • by anonymous
  • #551076

Called shedule payment ..Adam a loan specialist was unhelpful didn't want to shedule payment went on telling me . Howto control my money, and to stop moving payment..which other loan officer told me it was okay. And how my property was going to be foreclosed on..I was only 27 days. Due to my employer paying me late. Add comment

     

  • Oct 25
  • Loans and Mortgages
  • Loan Closure
  • 134

Dealing with seterus was awful to say the least! I never spoke to the same person twice and would not be transferred to a manager. One person I spoke with belittled me saying I should of known to request a payoff weeks before my closing. Even after the 10 days waiting for a payoff quote I still had to call back for the 8th time to keep the process going. I was hung up on, put on hold for long... Read more

Was this review helpful? 1 0

     

  • Oct 24
  • Home Construction and Repair
  • Damaged House Rebuild
  • 129

At the beginning of the present year 2014 our home was destroyed for a fire, Seterus is the mortgage bank and QBE (property loss department)is the office in charge to administrate the money coming from the insurance.when when the contractor that I hired sent the information to rebuild our home, the QBE`s people never checked if the contractor had a valid and proper contractor state licence, they... Read more

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