1.2
  • Total nitemare1 votes
  • Customer service10 votes
  • Never getting responses8 votes
  • Not honoring agreements7 votes
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  • 1 day ago
  • Loans and Mortgages
  • Oakland, California
  • Billing Department
  • 27
  • REVIEW RATING 4/5

Seterus claims I owe 3 months of back mortgage. And when I call to find out what months they are claiming, they cannot give me any information. When I pushed, they said one month my funds were returned. I pay by bill pay and no monies were ever returned. I sent in written request to have my payment history looked into by the research department and sent in proof of payments. And no returned... Read more

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  • From mobile
  • Seterus
  • 1 day ago
  • by anonymous
  • #615710

Customer service is horrible. they put me on hold for 45 minutes and hang up on me. Call them Back finaly problem can't be solve. Make so may phone call. Unhappy Add comment

  • 2 days ago
  • Loans and Mortgages
  • Bethlehem, Pennsylvania
  • Mortgage Modification
  • 43
  • REVIEW RATING 5/5

My attorney and I are putting the finishing touches on suits against my former attorney who was compromised in my battle with Seterus and Seterus itself. Among what happened was a request to provide fraudulent information for a modification from Seterus passed on to my through my attorney. Right now what I'm trying to determine is the level of potential collusion. After I signed the... Read more

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  • Mar 26
  • Loans and Mortgages
  • Belton, South Carolina
  • Loan
  • 61
  • REVIEW RATING 4/5

My home caught fire Dec.312014..?...it is customary for insurance company to write check to you and mortgage company..I called insurance company to confirm..I signed and sent check to Seterus with all necessary forms for them to take out and payoff my loan with them then send back the difference.(which is not enough tonfix house but will get it liveable)Seterus is sending me delinquite and... Read more

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  • Mar 18
  • Loans and Mortgages
  • Montgomery, Alabama
  • Mortgage Refinance
  • 95
  • REVIEW RATING 4/5

I been trying to get my home refinanced for a month now. But the hold up is Seterus they want give my mortgage company or me a payoff quote. I have called the several times and the first time they told me it would take 5 to 10 business days. The next time they told me that their system is down.I"m not going to tolerant anymore lies , as we speak I"m contacting The Attorney General Office BB... Read more

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  • From mobile
  • Seterus
  • Mar 16
  • by anonymous
  • #609144

paid money into my escrow on time they put it into the principal and now they want me to write a letter so that they can take it out of principle and put it into escrow were originally told them to put the money if I have to do my job why can't they do theirs! Add comment

  • Mar 15
  • Loans and Mortgages
  • Staff
  • 68
  • REVIEW RATING 4/5

Seterus does not care ,they continue to treat people as bad as they do because the federal Gov. The banking industry lets them. Its the freedom they are given by the government that allows large Corporations to treat privet citizens poorly rudely and to just dump on them. They will not stop they will sit and laugh and continue. Its not like the better biz bureau will warn you so you can avoid... Read more

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  • Mar 13
  • Loans and Mortgages
  • Gilbert, Arizona
  • Payoff Statement
  • 1
  • 1
  • 78
  • REVIEW RATING 4/5

Seterus promised they would send a payoff statement. I have it in writing in an email yet to this date it still has not been sent. This is going to delay the closing and possible kill the deal. Unprofessional and unreliable! Today I called and the phone just rings and rings. Are you telling me these people don't even provide a voice mail to leave messages on? There incompetency is going to... Read more

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  • Mar 12
  • Loans and Mortgages
  • San Diego, California
  • Monthly Statement
  • 63
  • REVIEW RATING 4/5

Their website is beyond pathetic. I would like something as simple as a PDF of my monthly statement so I can pay my bill and that seems to complex a task for this company. This is not the first time I have had difficulty with it. When I called the guy on the customer service line was dumbfounded and his response was "Duuuhhhhh... We had system upgrade and duuhhhhhh maybe you'll get it on the... Read more

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  • Mar 04
  • Loans and Mortgages
  • House Loan
  • 1
  • 1
  • 110
  • REVIEW RATING 4/5

First the title company requested a payoff statement 2 or 3 times and finally was told I had to request it. I have made 3 requests in the last week and gotten no where. They told the title company I could get one in 24 hours if I contacted them directly. When I called they said 7-10 business days. Then they told me 3 days if I applied on their website. Now they are back to 7-10 days and claim my... Read more

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