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  • Customers like
    • Total nitemare 8
    • Absolutely nothing 4
    • Nothing at all about seterus 3
  • Customers don't like
    • Customer service 18
    • Never getting responses 17
    • Do not honor agreement 10

I THINK THIS COMPANY IS ASSOCIATED WITH THE DEVIL, I HAVE BEEN IN LOAN MODIFICATION WITH THEM SINCE JUNE OF 2015.IT IS 02-2016 NOW AND THEY STILL CANT GIVE A GOOD STATEMENT AS TO WHAT THE SETERUS IS. THE REPS WHO ANSWERED THE PHONES ARE POORLY TRAINED, THEY ARE VERY LIMITED ON INFORMATION. DONT WASTE YOUR TIME TO CALL. I WISH THE GOV. OR SOMEBODY CLOSED THAT COMPANY DOWN. IT IS ABSOLUTELY... Read more

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  • From mobile
  • Seterus
  • 1 day ago
  • #788145

Totally worthless! Horrible customer service! I don't understand how a company like this stays in business. Add comment

We sold property Seterus was handling the mortgage for and they sent the 1098 to that address. Talk about in incompetence. Further, there were errors in a batch of 1098 forms and ours was one of them. So the January form was incorrect. Now I can't access the account to print up my form after being told by Jerica Monday, that she could fax it to our accountant. That didn't happen. Spoke to... Read more

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When my loan was transferred I had some outstanding late payments which Chase had told me not to worry about until I paid off the mortgage. Seterus said they had to be paid then so over a 5 month period they spread it out, a payment plan they set up. Gave me negative credit and then applied the overage to principle then to escrow. After the 5 months they still don't have my money in the right... Read more

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Seterus holds money in escrow for a year. Twice i have had letters from The tax appraisers which they ignore and say they have to wait until November To adjust my payments. They train their customer service reps to parrot the Same speech. They lose the proofs of insurance and bill for insurance. Most Wretched mortgage company I have ever dealt with. The pits. Who is having a Class action suit? I... Read more

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I had a bad, bad relationship with Chase. The final flow was actually my fault, as I must have not scheduled a couple of payments--although I thought I had. Anyway, Chase sent me to the naughty room and now Seterus is servicing (and owns?) the loan. I was very concerned because I read reviews of Seterus and they were awful. However, my experience has been very satisfying. Despite the fact... Read more

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I recently received my mortgage statement and there was an additional $30 charge on my monthly payment. I called and after 45 minutes I found out it was to pay a company called Safeguard to come to my house and confirm that somebody is occupying the home. I called them was told they will come every month till my mortgage is caught up. My mortgage is 100% current. I have NEVER had a charge like... Read more

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Seterus gave us wrong information about our hazard insurance claim. They have a $13,000 check from the insurance for our home repairs after a hail storm. Before we endorsed the check, we asked if we could apply $2000 of it toward our late payment, we were told not one but four times we could and all we had to do was write a letter indicating what we wanted done. I've been calling for a week... Read more

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Chase sold my loan to Seterus, worse thing ever!!! Seterus was late in mailing my bill, so when we called Seterus to make the payment they wanted to charge $10, really for trying to be responsible and pay on time???? Of course they kept reminding me of the late fee. The phone person had to get approval from her supervisor to waive the fee, but could only get $5 off, really??? It's the principle... Read more

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My loan was sold from chase to seterus and we never missed a payment EVER with chase the moment we got sold to the devils all of a sudden we are 3 months behind I talked to a lady there and she stated that we are fine we just need to pay a certain amount of late fees and were all good and we didn't have to pay for the month of February because we overpaid the money when we gave them $2.000 just... Read more

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