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  • Customers like
    • Total nitemare4
    • India is smarter than these people2
    • No comment as this is first time2
  • Customers don't like
    • Never getting responses14
    • Customer service13
    • Not honoring agreements9

  • 2 days ago
  • Loans and Mortgages
  • Harveys Lake, Pennsylvania
  • Billing Department
  • 1
  • 1
  • 25
  • REVIEW RATING 3/5

Ok Seterus I have been getting *** around by your customer service (and I use that term very loosely!) depart since the beginning of May with regard to getting a payoff quote. I've asked for it to be faxed, mailed, and this last time made the request online. I HAVE MADE THIS REQUEST SEVEN! YES, 7 TIMES!!!! I am not requesting this information for fun, for a closing or anything else other than I... Read more

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  • 2 days ago
  • Loans and Mortgages
  • Childersburg, Alabama
  • Mortgage Modification
  • 26
  • REVIEW RATING 3/5

Misled through the entire modification process and told information that was not true about modification process. David Green advised me that x wife could be removed from mortgage if she submitted ltr she does not contribute to mortgage and sign quick claim deed. After submitting paperwork I was required to do on my end now told by a female representative that they were wrong in telling me... Read more

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  • Jun 29
  • Loans and Mortgages
  • Bakersfield, California
  • Loan Pay Off
  • 61
  • REVIEW RATING 4/5

I'm selling my house. The title company requested a pay-off quote twice and the requests were ignored. When my escrow officer called to find out what the problem was, she was told they do not give out that info unless they have authorization from ME. My escrow officer told me that she has never run into this before, and to please contact Seterus to see if I could get the quote. So I first... Read more

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  • Jun 27
  • Loans and Mortgages
  • Bel Air South, Maryland
  • Loan
  • 45
  • REVIEW RATING 4/5

Seterus took over my loan servicing from Suntrust. They appear to operate any way they please with little no options available to the homeowner. It seems as if they are intentionally trying to make it difficult on the homeowner. They incorrecly set up my escrow account for my real estate taxes. They are paid annually, but Seterus insisted they are paid semiannually and collected double for a... Read more

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  • Jun 25
  • Loans and Mortgages
  • Ankeny, Iowa
  • Loan
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

Loan was sold to Seterus from citi... Modification was finalized before sale... And now they won't honor my modification... All letter and communication from Citi and Seterus stated no change would occur, however, Seterus is trying to not honor my modification. To top it off... I called and their service is quite possibly the worse I have ever seen. Not sure if they figure we don't have choice so... Read more

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  • Jun 25
  • Loans and Mortgages
  • New Bedford, Massachusetts
  • Insurance Claim
  • 36
  • REVIEW RATING 4/5

WE ARE NOW AT JUNE 24TH AND SETERUS IS STILL HOLDING MY 14,000.00 INSURANCE CHECK WHICHWAS ISUUSED IN BOTH MY NAME ,MY WIFE AND SETRUS IN REGARDS TO ROOF DAMAGE. CHECK WAS SIGNED AND SENT TO SERTERUSTO HAVEFUNDSRELEASED ANDPAID TO CONTRACTOR UPON COMPLETION. CHECK MAILED TO THEM INEARLY MAY ALONG WITH ALL NESSASSARY PAPERWORK AND PHOTOS OF WORK IN PROGRESS WHICH INSURANCE ADJUSTER ALLAIN... Read more

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  • Jun 25
  • Loans and Mortgages
  • Cranston, Rhode Island
  • Loan Modification
  • 45
  • REVIEW RATING 4/5

I was transferred to Seterus last Sept. They asked if I wanted loan modification, I said no, I paid up my account to date and all was well until I got my statement and my monthly payments were 800.00 more than originally. They opened an escrow account for me WHICH I DID NOT AUTHORIZE. then to get it closed took months and in the process of trying to close the account was advised by an agent not... Read more

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  • Jun 24
  • Loans and Mortgages
  • Royal Oak, Michigan
  • Loan
  • 37
  • REVIEW RATING 3/5

Seterus won't provide a loan payoff amount. My title company contacted Seterus on June 9th and I followed up with a request on June 15th. When I submitted the request online, the information stated that it could take 3 days to complete. I thought this was a bit humorous, as I had an ARM with another bank that the request was satisfied instantly. Today, June 24th, there was still no pay-off... Read more

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  • Jun 24
  • Loans and Mortgages
  • Los Angeles, California
  • Loan
  • 30
  • REVIEW RATING 3/5

Requested payoff online June 17th. Site says 3 working days for request. Called on June 22nd, they stated the would have it to me by the 24th or expedite for same day service. Called on June 24th, they stated it could take until July 1st, asked for the supervisor, they stated I could get it expedited on Friday June 26th. And the saga continues, meanwhile I can't close escrow. Seems many... Read more

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  • Jun 24
  • Loans and Mortgages
  • Sacramento, California
  • Mortgage
  • 29
  • REVIEW RATING 4/5

I mailed in my payment for the second time after having my load service transferred to Seterus. I received a letter in the mail saying that the address on the payment coupon was incorrect and that my payment will be mailed back to me. Instructions were to forward the payment to the address in the letter, and that no late fees would be charged for 60 days to allow for the payment to be returned.... Read more

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