Seterus Complaints and Reviews

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Seterus
Main address: PO Box 7162 91109-7162 Pasadena CA
866-570-5277, ,
  • 199+12 mobile complaints
  • $1.2M claimed losses
  • $5.6K average
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  • From mobile
  • Seterus
  • 12 hours ago
  • by anonymous
  • #549737

Property title unclear. Requires signature from Seterus before filing required paperwork to clear title. Simple? Not for them. And no one will follow through with inquiries!!! Customer Service people take notes and send emails but nothing gets done. House will be foreclosed because they failed to follow through. Add comment

     

  • 15 hours ago
  • Other
  • 21

I got a knock on the door and was served with a summons from seterus for foreclosure on my property because I default on my payment. I was panic-stricken in a cold sweat I ran to the phone to call Citimortgage, whom then told me to just call seterus so they could help me. As I waited to talk to a representative from seterus, lessening to their recording, I realized they were now servings my... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Incompetent Personnel
  • 21

This company has customer service personel that do not know what they are doing.Talk to 3 different people about where to send my property tax bills.Recently could not read my statement on line and talk to 3 different people and no one could give me an answer. This is a bad company to do business with. I had no choice in using this company.The other company that I had Citi Mortgage sold this to... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Website Access
  • 11

Why is their site always down? I don't think they are paying for one. Everytime I go to their address it says down for maintenance no matter what time of day or day of month! Has anyone ever gotten on their site or is it fake? They say they have one but don't. There is no way to pay or register online. Has anyone ever gotten online with them? Is this a phones company or are they for real? ... Read more

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  • 2 days ago
  • Loans and Mortgages
  • Collection Letter
  • 27

Just got a nasty gram in mail from a debt collector saying house was in foreclosure after talking to them for 45mins they say I need to pay them not my current lender. They took over loan effective 10012014 but letter was dated 10132014 but I am still getting a bill from bofa until I get formal letter from bofa saying they passed the loan to seretus they can pound sand I saw this in Nevada and... Read more

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  • 2 days ago
  • Loans and Mortgages
  • Mortgage Collections
  • 49

This morning, I was awakened by two different calls that when I answered, nobody would speak. I hit the redial button and was connected to Seterus and was asked for my loan number or my Social Security number. I entered 000 for my SS# and finally was connected to an agent who informed me that this was an attempt to collect on my mortgage. Well, there lies a problem. I do not have a mortgage... Read more

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  • Oct 16
  • Loans and Mortgages
  • Checking Autopay
  • 1
  • 1
  • 132

I am a new customer I am sick of the way you handle your business. I made a mistake thinking you are honest and helpful like RCS may last mortgage.I talk a woman on the phone in sept about autopay from the checking I told her for 532.30 on the 14 of every month. She said I will have them send you a form.I received the form now I see how you sneaked a addition 532.30 in the paragraph, my bank... Read more

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  • From mobile
  • Seterus
  • Oct 16
  • by anonymous
  • #547107

Seterus is the worst company ever. I never talk to the same person twice....I repeat myself over and over again. I can never talk to a supervisor. If you ever call it's a call center every time. They have no clue what they're doing. Add comment

     

  • Oct 15
  • Loans and Mortgages
  • Loan Transfer
  • 2
  • 2
  • 123

"I just learned tonight that my mortgage was transferred from Citi Mortgage to Seterus. I had never heard of them prior to this and reading this blog is scary. No one answers the phone, there is no way to contact them on the website. They have NO information on my loan. I thought when I created a log in it would be ok but then there is nothing...does anyone know how to handle this? How can your... Read more

Was this review helpful? 4 1
  • From mobile
  • Seterus
  • Oct 15
  • by anonymous
  • #546892

Wow. Tried make a payment and my loan was sold to Seterus??? Wtf...never was told anything. Now a late payment. ..dawn 15th. Add comment

 
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