Seterus Complaints and Reviews

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Seterus
Main address: PO Box 7162 91109-7162 Pasadena CA
866-570-5277, ,
  • 206+13 mobile complaints
  • $1.3M claimed losses
  • $6K average
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  • 1 day ago
  • Loans and Mortgages
  • Mortgage Payment
  • 56

I fell behind on my mortgage. Seterus approached me and told me there were ways to get things under control and get back into good standings with Seterus. Seterus offered to re-fi my mortgage. I thought this was great. I then saw the terms of my mortgage, I went from 26 years left to pay off mortgage to a forty year term. Which means I'll be paying this mortgage until I am 90 years old. They... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Mortgage
  • 22

seterus is claimed to be mortgage servicing company and they are thieves. They went ahead and setup an escrow account and took 102.53 from me every month, they gave me a run around for 9months to have that removed. they claimed its for hazardous insurance and they kept telling me speal to QBE and they gone refund you. finaly qbe sent refund to seterus and now again they put the money back to an... Read more

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  • Oct 28
  • Loans and Mortgages
  • Bellevue, Washington
  • Loan
  • 50

Yeah citi sold loan first of year 2014, I Was authorized and POA for my father which this loan is for, they would not talk to me about the account for three month until they got everything from me again. They never sent anything about Bying the loan. Now that my father had passed away, they will take the payments but will not accept the homeowners insurance that had my name on it and the house is... Read more

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  • Oct 28
  • Loans and Mortgages
  • Boca Raton, Florida
  • Mortgage
  • 2
  • 2
  • 78

my mortgage was transferred or sold to Seterus 2 month ago. I got no invoice saying how much I owe just a blank piece of paper with there name on it a Po box number. I took it up with my Attorney who tried contacting them but all to no avail. they refuse to pick up the phone, they refuse to return the lawyers letters, which are all registered thank god! because when they try to foreclose AND THEY... Read more

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  • From mobile
  • Seterus
  • Oct 27
  • by anonymous
  • #551076

Called shedule payment ..Adam a loan specialist was unhelpful didn't want to shedule payment went on telling me . Howto control my money, and to stop moving payment..which other loan officer told me it was okay. And how my property was going to be foreclosed on..I was only 27 days. Due to my employer paying me late. Add comment

     

  • Oct 25
  • Loans and Mortgages
  • Loan Closure
  • 47

Dealing with seterus was awful to say the least! I never spoke to the same person twice and would not be transferred to a manager. One person I spoke with belittled me saying I should of known to request a payoff weeks before my closing. Even after the 10 days waiting for a payoff quote I still had to call back for the 8th time to keep the process going. I was hung up on, put on hold for long... Read more

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  • Oct 24
  • Home Construction and Repair
  • Damaged House Rebuild
  • 51

At the beginning of the present year 2014 our home was destroyed for a fire, Seterus is the mortgage bank and QBE (property loss department)is the office in charge to administrate the money coming from the insurance.when when the contractor that I hired sent the information to rebuild our home, the QBE`s people never checked if the contractor had a valid and proper contractor state licence, they... Read more

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  • Oct 24
  • Loans and Mortgages
  • Payoff Quote
  • 1
  • 1
  • 53

I have noticed an interesting game that Seterus plays. Their website provides 3 ways to request a payoff quote. Method 1, phone call. They claim this is the fastest way. But often it refuses to execute the request. Method 2, website. This way keeps no records of the request. Method 3: calling them, but they have a tendency to conveniently loose records of calls they would prefer didn't... Read more

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  • From mobile
  • Seterus
  • Oct 23
  • by anonymous
  • #549737

Property title unclear. Requires signature from Seterus before filing required paperwork to clear title. Simple? Not for them. And no one will follow through with inquiries!!! Customer Service people take notes and send emails but nothing gets done. House will be foreclosed because they failed to follow through. Add comment

     

  • Oct 23
  • Loans and Mortgages
  • Property Foreclosure
  • 119

I got a knock on the door and was served with a summons from seterus for foreclosure on my property because I default on my payment. I was panic-stricken in a cold sweat I ran to the phone to call Citimortgage, whom then told me to just call seterus so they could help me. As I waited to talk to a representative from seterus, lessening to their recording, I realized they were now servings my... Read more

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