Seterus Complaints and Reviews

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Seterus
Main address: PO Box 7162 91109-7162 Pasadena CA
866-570-5277, ,
  • 166+8 mobile complaints
  • $490K claimed losses
  • $2.8K average
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  • 2 days ago
  • Loans and Mortgages
  • Mortgage Payment
  • 17

I have been paying extra money to my mortgage to pay the principal down. I come to find out that they have been keeping the money in a suspense account.I have adkasked for the money back which is over $4500. It is going on three weeks and I've talked with 3different people on this matter. Also of them told me it would be taken care of. I'm tired of this *** company. I am now contacting my local... Read more

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  • Aug 29
  • Loans and Mortgages
  • Orlando, Florida
  • Escrow Account
  • 13

For months,they have taken money out of my account without permission,I have been trying for 6 months to try and get them to review my escrow account because we are paying our own insurance they take notes and say they would look into it they never do. When you call again they forget where they have started from they crate such a confusion you get frustrated and become helpless once you forget... Read more

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  • Aug 29
  • Loans and Mortgages
  • Orlando, Florida
  • Account Services
  • 10

This company is by the worst third party mortgage company fannie may can ever have to deal with loan holders. Seterus is by far nothing but a legal scam,I have tried for six months to have my escrow account recalculated because we chose to pay our own insurance,and taxes they keep putting us off,you call one *** they tell they will look into it,when you call again you have to start all over... Read more

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  • Aug 28
  • Loans and Mortgages
  • Loan Request
  • 2
  • 2
  • 30

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they refuse to answer one simple question and that is can I make two payments instead of one in September. I had asked this as a general question and they refused to answer me instead they said that they where not allowed to talk about others accounts. I know these people are going to be a... Read more

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  • Aug 27
  • Other
  • 11

Mi queja es por un recargo de $27.10, por pago tardio, lo cual considero injusto, ya que estaba acogido a pagos automaticos, y por error del banco no me descontaron la mensualidad, vale aclarar que envie en dos ocasiones copias de cheques, y nunca he realizado cambios en mi cuenta. mi numero de loan es 12314611. si se tomaran el tiempo de chequear mi historial de pago comprobaran que nunca he... Read more

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  • Aug 18
  • Loans and Mortgages
  • Forbearance
  • 112

I only needed one month deferment, the previous mtg. holders did it two times in the 12 years I have been paying on my mortgage, never been late on a payment. The forbearance took months plus they made many mistakes on the legal document that was sent out. I did not like the wording so I refused the forbearance due to I could not trust them plusnthe penalties were ridiculous. Also, if I did the... Read more

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  • Aug 16
  • Loans and Mortgages
  • Stuart, Florida
  • Mortgage
  • 187

Initially when they took over my loan from Chase I was given no notice. After me tracking down who I called and asked what my loan information was. I was told that the information was not in their system yet and they were unsure of my payment amount. I was told I should just send them money for what I thought my payment should be. I said send me a statement and I would send prompt payment. The... Read more

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  • Aug 11
  • Loans and Mortgages
  • Loan Payments
  • 181

This company is horrible. They called my office to advise that I was late on a payment. It is the August payment which I pay always by the grace period and the grace period is still five days away. When I asked for the numbers they had all they had were my office numbers. They told me that they had every right to call there that I had signed a contract with them. I advised them that I had... Read more

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  • Aug 09
  • Loans and Mortgages
  • Atlanta, Georgia
  • Loan Payments
  • 1
  • 1
  • 226

My mortgage initially with BOA got transferred to Seterus in 2013. I had never had a late payment with BOA. After making payments to Seterus for a little over a year, usually on the 1st of the month, this month I paid on the 4th. Payments are due on or before the 15th and payments made within the 30 day window are not reported. I received TWO phone calls from Seterus. I called them and was... Read more

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  • Aug 06
  • Loans and Mortgages
  • Bad Customer Service
  • 167

THIS IS THE ABSOLUTE WORST MORTGAGE COMPANY I HAVE EVER WORKED WITH. AS A REAL ESTATE PROFESSIONAL I DO A LOT OF BUSINESS WITH MORTGAGE BROKER'S/LENDER'S AND THIS IS BY FAR THE WORST INSTITUTION I HAVE EVER HAD THE DISPLEASURE OF COMING ACROSS. IF YOU ARE IN THE MARKET FOR A LOAN RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY! THEIR CUSTOMER SERVICE IS DREADFUL. EVERY TIME I TRY TO TALK TO SOMEONE... Read more

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