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  • Customers like
    • Total nitemare6
    • India is smarter than these people2
    • No comment as this is first time2
  • Customers don't like
    • Never getting responses15
    • Customer service14
    • Not honoring agreements9

  • 1 day ago
  • Loans and Mortgages
  • Worcester, Massachusetts
  • Mortgage Lender
  • 17
  • REVIEW RATING 4/5

I made an online payment on the 13th, called customer service on the 27th as the funds were still in my bank. I was told the payment was in process and paid on time. On the 1st of the next month, 3 days later, I received a letter stating the payment was in default as the bank did not recognize my name. I appealed it based on 1) I submitted the payment on the 14th, 2) the customer service rep... Read more

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  • 1 day ago
  • Loans and Mortgages
  • 30 Yr Conventional Mortgage
  • 8
  • REVIEW RATING 4/5

they started generating my statements late. example; statement issued on 7-28-2015, due date 8-01-15, I recived it in the mail on 7-04-15 , mailed my payment in 8-08-15. then I recived a phone call from them on 8-18-15 stating that my payment was not recived by the "grace Peroid" (8-16-15). they told me that I then needed to pay a late fee despite admitting that the processing department has been... Read more

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  • From mobile
  • Seterus
  • 1 day ago
  • by anonymous
  • #692182

The worst morgage company ever can't talk to nobody anoying on hold and when you get to talk they will hang up the phone no reson!! Add comment

  • Aug 27
  • Loans and Mortgages
  • Gallup, New Mexico
  • Mortgage Payment Processing
  • 61
  • REVIEW RATING 4/5

My Mortgage taken over, in May2015, I was told to called back after 16th of May, 2015. I was told my account number, I mailed my payment in. For June, 2015 I made my regular payment, then I got a letter saying I was behind two months and a FEX EX came, so I called them up and they said, PUT IN REQUEST FOR REVERSAL OF THE LATE FEE AND I WAS OKAY. The end of July, 2015 I got another letter saying... Read more

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  • Aug 27
  • Loans and Mortgages
  • Riverside, California
  • Totally A Fraud
  • 39
  • REVIEW RATING 4/5

My neighbor is going through this same nightmare at this time. Her bank sold the account to Seterus. Right away they added charges to her account. They have no real explanation for these charges. They want to raise her payment from $1,600 to $2,800. The representatives are rude. No professionalism at all. I felt so bad listening to her. It takes so much effort to purchase and pay a home. Seterus'... Read more

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  • Aug 27
  • Loans and Mortgages
  • Brandywine, Maryland
  • Mortgage
  • 26
  • REVIEW RATING 4/5

Like several of the other reviews, I too have a nightmare experience with Seterus. Someone definitely needs to investigate this company. There are a lot of crooked, underhanded, and unlawful actions taken by this so-called "business". Attorneys, we need help! And if we could afford to hire an attorney, we wouldn't be in some of these predicaments. I'm personally appalled at the obvious lack of... Read more

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  • Aug 26
  • Loans and Mortgages
  • Freeport, Maine
  • Home Mortgage And Or Foreclosure
  • 1
  • 1
  • 52
  • REVIEW RATING 3/5

I was just on the phone for the second time with this crappy company. Myboss wants to make an offer on a property in foreclosure owned by seterus. I have called the bank listed on the property (Bank of America), called the town hall (Bowdoinham, Maine), called the registry of deeds, I have the docket paperwork from the district court showing it was transfered to seterus in April. Public record... Read more

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  • From mobile
  • Seterus
  • Aug 26
  • by anonymous
  • #689367

For 2014 Seterus charge us for more interest that we paid on 2013, I called for someone to review my payments and as of today August 25, 2015, I have not received a response. This was in January when I needed to report my taxes. Maria Avellan Add comment

  • From mobile
  • Seterus
  • Aug 25
  • by anonymous
  • #688894

Horrible communication and phone call cycling. Every 47 minutes! Add comment

  • Aug 21
  • Loans and Mortgages
  • Beverly Hills, California
  • Seterus Mortgage
  • 117
  • REVIEW RATING 4/5

I was notified by Chase that our loan was being transferred to Seterus and after reading the horrible reviews, my husband decided to take money out of his 401K to pay the loan off. That's how much trust we have in this Fly-By-Night Company. I can imagine that we will be seeing them on 60 Minutes in the next few months. If we don't it's because they were shut down for fraudulent representation.... Read more

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