Submit ›
  • Customers like
    • Total nitemare5
    • India is smarter than these people2
    • No comment as this is first time2
  • Customers don't like
    • Never getting responses14
    • Customer service13
    • Not honoring agreements9
  • From mobile
  • Seterus
  • 1 day ago
  • by anonymous
  • #672597

What a bunch of idiots and liars, they truly SUCK! Add comment

  • Jul 23
  • Loans and Mortgages
  • San Diego, California
  • 51
  • REVIEW RATING 4/5

I prepay my mortgages out 2-3 months due to travels. I write on check and put post it note that it applies to future payment. I've spoken w/ Seterus staff several times and they said it's flagged in the system that way. HOWEVER, they continually mis-apply payments month after month. This has been going on 5 months. I work w/ the supervisors who assure me it's fixed, but it's not. I have to call... Read more

Was this review helpful? 0 0

  • Jul 21
  • Loans and Mortgages
  • Henderson, North Carolina
  • 2
  • 2
  • 25
  • REVIEW RATING 3/5

Reading these comments im so imbarrassed and i work there. Im currently looking for new employment. Read more

Was this review helpful? 0 0
  • From mobile
  • Seterus
  • Jul 20
  • by anonymous
  • #668884

We have been trying to get a payoff quote. Seterus won't send to title co and won't respond to us. Supervisor "Harry" was rude and unconcerned. We have had to extend closing in our property waiting on this one simple thing!! Add comment

  • Jul 19
  • Loans and Mortgages
  • Erlanger, Kentucky
  • 108
  • REVIEW RATING 3/5

Was going through a tough time financially with SunTrust. The sold my mortgage to Seterus. Tried making a payment per my bankruptcy lawyer. They accepted 3 payments but would not apply it to the losn. Then they returned 3 more payments stating i owed them over $10000 to get my loan up to date. They will not talk to me or my lawyer. I've decided to walk away from my home before they send... Read more

Was this review helpful? 0 0
  • From mobile
  • Seterus
  • Jul 17
  • by anonymous
  • #667813

If you have a loan with seterus, do your best to transfer your loan. They have the worest customer service. Add comment

  • Jul 16
  • Loans and Mortgages
  • Farwell, Nebraska
  • Seterus Home Loan Servicing
  • 60
  • REVIEW RATING 4/5

QBE Property Loss Department has to be the absolute company I have ever worked with. It has been 14 months since our home was hit by a storm and trying to suck OUR insurance money our of this property loss company to pay our contractor has been an absolute nightmare. I am so sick and tired of getting the run around, being told time and time again that our full balance is being sent and having to... Read more

Was this review helpful? 1 0
  • From mobile
  • Seterus
  • Jul 15
  • by anonymous
  • #666152

I've been trying to do a loan modification with them and it's already been 6 months. There customer seevice agents are the worst I've ever dealt with! No one knows what's going on anytime I call to make a payment. I think they only care about taking your home and not working wit you at all! Add comment

  • Jul 14
  • Loans and Mortgages
  • Huntington Beach, California
  • Seterus Loan Modification
  • 139
  • REVIEW RATING 4/5

Seterus put me through 14 months of a living *** to get a home loan mod. At the same time my husband was dying from cancer!! Seterus never returns phone calls, even when they say they'll call. I had to fax/mail our 2010 & 2011 tax returns TEN times! Ironically they were the best proof the loan mod. was desperately needed. They did nothing until I called Fannie Mae. She kicked butt! ... Read more

Was this review helpful? 1 0

  • Jul 08
  • Loans and Mortgages
  • Gilbert, Arizona
  • Seterus Payoff Quote
  • 153
  • REVIEW RATING 4/5

We have asked for a simple payoff to sell a house on June 8th. Here on July 8th, after several broken promises, we are a square one. They refuse to give payout to attorney or title company despite clear written authorization, because it is a deceased owner and we as children with full power of attorney are told today no application to send the payoff is in the computer but the notes of each of 5... Read more

Was this review helpful? 0 0

Had an experience with Seterus?

Did not find what you were looking for?
 
×
You are reading about Seterus.
Filing a new complaint about
×