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1.2 Based on 170 reviews
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  • Customers like
    • Total nitemare 13
    • India is smarter than these people 2
    • No comment as this is first time 2
  • Customers don't like
    • Customer service 19
    • Never getting responses 18
    • Do not honor agreement 12

Received a check from my insurance company for hail damage to my roof and siding. The insurance company included Seterus on the check, so I had to send the check to QBE Property Loss Dept. for Seterus' endorsement on the check. I also had to send them a copy of the Insurance Adjustor's worksheet, estimate from the contractor, conditional waiver of lien for the contractor, substitute w-9 for the contractor, repairs affidavit, property owner... Read more

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Seterus Inc. has completely ignored my rights to no longer recieve their useless phone calls due to filing for bankruptcy. Three months of giving them my attorney's contact information and telling them they're illegally calling a cell phone has changed nothing. They're arrogant with horrendus customer service skills. Yesterday's phone call the representative, Jessica Gatling, raised her voice, refused to state a contact phone number and clearly... Read more

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  • From mobile
  • Jul 12
  • #881315

Every time I go to pay my mortgage payment the website is down then I have to call the automated number which charge charges 10 bucks more to pay your mortgage it's ridiculous!!!

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Due to housing market crash we had to foreclose and declare bankruptcy after 20 yrs living in the same condo at Mariners Quay, Riverwalk, Chesapeake Va. We had no choice and it was devasting to us. SETERUS has yet to foreclose after 15 months and we have been charged $7000 for HOA fees plus flood insurance . My husband is 70 living on ss and I am still looking for a full time job in MD. We moved into the basement of my sisters home. We... Read more

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I was a Country Wide Home loans person who I liked then got shifted to BOA who wasn't too good then shifted to Seterus who I hate. I became ill requested a modification was refused filed bankruptcy work with court and serterus for a loss mitigation seretus gives me "trial Payments" I make them then when it come time to do a final modification they add $35,000.00 to my loan balance and start it off with a whole new 40 years. WTF I've had my house... Read more

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  • From mobile
  • Jul 05
  • #877021

Id love to get anything in the msil from them. An account statement would be nice. Oh and what about the extra money in escrow after taxes at years end? Id so like to know whats up w my account!!!!

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I can tell you one thing, Seterus is horrible! Their customer service is less than adequate... The VA get better treatment and that's NOT something to be proud of... Buyer beware! I have been in dispute with them since DAY 1 with NO light at the end of the tunnel because all they do is deny, deny, deny... Even when you prove they are in the wrong they refuse to take ownership of their errors. It's everyone else who's wrong. Seterus is the "out... Read more

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  • From mobile
  • Jul 01
  • #875350

Seterus is the devil. If you get a loan, stipulate in your documents that the loan can not be purchased or sold to this company.

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I am seeking to join a class action lawsuit against Seterus. Please let me know if anyone out there is interested. Read more

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I am currently going through my own *** with Seterus. They are trying to take my Mother's home, which I am now alone holding title that has passed. I am a single parent of Three and am not working due to I was careing for my mother. I have alot of equity in my home and am currently in the process of selling it. Guess it is going to be a race to the finish. There is a current class action lawsuit but for certain claims. What do we do to add... Read more

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