I just posted a complaint about seterus, but it didn't post the entire complaint. They promised not to charge $10 fee for mortgage payment because it was their fault my password couldn't be changed. It was in the remarks that the fee was waived, but the rep said, "oops" too bad, already taken out.

Which government agency can this company be reported to? If I could refinance, I would, but since I can't I need to take some kind of action against this company's horrible practices. Help Someone, I need some advice for taking action now! 1282993



  Comments (3)
1. Written by Reply to Seterus Help on January 25, 2012 from raleigh, north carolina, US
*Laughs* 

Let's be honest with these people. Western Union is the vendor for taking payments for Seterus. I believe they charge Seterus about $2.50 per payment Seterus process through them and then turns around and charge the borrower $10.00 per payment. Well that's a $7.50 profit for Seterus. But ( yes there is a but) some borrowers don't have to pay a processing fee because of the state they live in and a lot of fees are waived for borrower and Seterus has to pay that $2.50 to Western Union REGARDLESS. So they may see a small profit....who knows.
2. Written by interesting... on December 30, 2011 from clarksburg, west virginia, US
now that I find fascinating... who gets the fee?
3. Written by Seterus Help on December 23, 2011 from portland, oregon, US
Hi, I work for Seterus, if you were charged after being told the fee would be waved, call them and ask them if you can make a couple of payments and wave the fees a couple of times, we do not intentionally do this. We don't make any money from the fee we charge.

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