What a bunch of idiots. I just refinanced my way out of this Company. Hopefully my new Mortgage lender doesnt sell the Mortgage back to them. At least I got a better rate. Like many others, my mortgage was eventually sold to Chase then to these clowns. Like many others, once I began to inquire about a loan rate modification from Chase, my loan was conveniently "sold" to IBM Lender services which became Seterus. Curiously, when I refinanced the Seterus loan and received the payoff quote letter, one of the options available to me was to send the payoff to JP Morgan Chase. Hmm sounds fishy. Originally Seterus said the payoff was $6000 more than my principle balance. I called Seterus multiple times and could not get a straight answer why. Then was put on hold, it was 445 eastern time and then they hung up on me". I called back and got the messaging system which said they were closed for the evening and to call back tomorrow/. Next day, I got someone on the phone and said I was "in the rears"and owed for all of next years taxes?. WTF? Well, the new Mortgage company called them and then told me I had to write a letter which stated if I owed taxes I would pay them". So I did, and the refinance went forward". The payoff went to Seterus and took them a week to post it?. When I called them what to ask why it was taking so long to zero my balance they said that the payoff was short , WTF? I called the new Mortgage company and they said the payment was more than enough to cover the balance plus per diem'. Today, I went to check and see if the loan zero'd out and could not log in;. Hopefully, this means the loan is closed....... 12831cf
 Comments (3) |
| 1. Written by Anonymous on April 30, 2012 from lansing, michigan, US Seterus is likely the most awful company I have ever dealt with in my life. I've never been late on a payment and wasn't ever late with them but that is mostly because I went ahead and paid the 5 dollar fee to wire the money via their Western Union Speedpay. I did not trust them handling a check after reading many horror stories about that online. They take forever to do anything you ask them, they improperly estimate escrows and they generally make it very difficult to get anything done. The people I've spoke with on the phone have all been very nice, however, it's just the company's general way of conducting business I had the biggest problems with. I finally refinanced away from them, and getting the payoff quote was not fun. Anyone going through this process, make sure that you request the payoff quote yourself by calling them or fill out the company's third party authorization form. Otherwise, you will probably have a couple of week delay in your closing since they will tell your refinancing company that it will take 5 business days for a payoff quote (ridiculous) and then on the 5th business day they will say they don't accept the standard authorization form that most companies use. I suspected this so I requested it myself, had it faxed but only two pages came through. So I called them back, they told me they wouldn't fax to the same number again (WTF?) but finally the next day it went through to my new lender's office. God I am so glad to be away from this company! |
| 2. Written by daniel on April 18, 2012 from troy, michigan, US I too have been relegated to the *** that is Seterus. And I want to get out. Who and how did you refinance with? |
| 3. Written by charissa on February 6, 2012 from st. paul, minnesota, US what whas the new company that you went with. i am having huge problems with seterus too. |
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