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1.2 Based on 186 reviews
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  • Sep 21
  • #923314

Impossible to deal with this company. Agents are rude and will not allow you to speak with account managers. Frequent accounting mistakes which they refuse to resolve. Hideously miserable to try to communicate with.

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I have since Nov.2015 trying to get a mortgage release/Deed in Lieu for a property that I had owned in NC I have sent form after form after form to these people with NO RESULTS!! My last resort was to contact the NC Att. Gen. office today after again talking with Seterus If anyone ever suggest you try this company for ANYTHING run as fast as you can. I have sent any and all forms and request from them, received forms from an Att. in Charlotte NC... Read more

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Ive been dealing with this company for past two years, to say the least its been extremely frustrating. their process are burdensome, very inefficient, every request requires a written letter. their customer service department cant contact other internal party via phone, only through entering notes on accounts and hope the other department reads the entry. Can't have simple tasks such as crediting payments to escrow/principal without written... Read more

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Called once with a concern about my account in particular an issue with their website not having my statements up to date. Service person was courteous until she noticed that my payment had not been made yet, mind you I still had several days to make the payment within the grace period. She instantly turned into the nastiest debt collector you can imagine and treated me like I was a deadbeat about to go into foreclosure. The website is... Read more

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the escrow account was grossly mishandled, so for two years I've paid my taxes and insurance. They bill me for the fees I pay direct. My payment is not applied to the mortgage but put into suspense and they generate a late fee. Even though I pay on time or early, they report me delinquent to the credit agencies Won't address correspondence and customer service would rather hang up than fix the problem. No one takes responsibility. They are... Read more

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I have had 3 mortgages in my life and this is by far the worst. I really never had too many issues with other ones, but this one I had MANY. I am STILL having issues. I have been trying for a week to get a simple letter of mortgage release faxed to me. It's pretty simple, yet so difficult for them. I called everyday last week and I will continue to call and write letters to them. This has caused my new loan to be completely on hold. If... Read more

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my loan originated at suntrust mortgage and now seterus has been servicing that loan for the better part of the last 5 years since i had to stay home i feel im being taken advantage of struggling to keep my payments up to date im disabled and home all the time they charge an extra" home inspection fee...no one ever came here its *** and i would venture to believe that it is illegal...i called and asked about it and i was told i would not receive... Read more

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Horrible company! Should be investigated for unfair business practices. The company sent Safeguard to secure my property albeit my mortgage was current and the property has an alarm system and security doors. Because of their actions, I received $1000 in damages! They said Baltimore city said the property has violations--really? Baltimore uses vilolations as a revenue stream!! Seterus did not return my calls after several weeks and my claim has... Read more

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They paid our taxes through a third party after we did. Tax Appraisal office returned all $$ in full immediately for the mistake. We have NO escrow with this acct. After calls taped, recorded on their end, 4 faxes, ruin of credit we have never ever missed a single payment, it is a rental property. They are trying to steal it out from under us and have us pay 3 months worth of fees. Its a scam rip off. Get out if you can. we should all ban... Read more

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We had an agreement with Seterus to postpone a foreclosure date as there was a short-sale in progress that would guarantee 100% pay-off to them. They foreclosed without notifying us that they would not honor their agreement. In other words, they are a snake-in-the-grass business organization that has no sense of honor and should never be trusted. This is the lowest form of humanity. We had an agreement with Seterus to postpone a foreclosure date... Read more

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