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Posted 9/18/17 Consumer Affairs News It is bad enough to find your house flooded after a vacation. We have lived in a hotel for four months as the house had extensive repairs. State Farm was great to work. They issued checks promptly. Now, because the Seterus name was...
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1.0
I liked
  • Loan officers
I didn't like
  • Loss department
  • Fraud fraud and more fraud
#1102626
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They're trying to take my home. Between Seterus and Ocwen my mortgage was screwed up. My mortgage has never been late nor had I missed any payments when all of a sudden out of the blue we received a letter from Seterus saying that our mortgage was $30K behind....
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1.0
#1101666
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This company needs to be flushed down the drain they are scumbags they employ people on the phone with no moral ethics it is a disgrace that a company like this exists I am fully on board when a class action lawsuit is brought against them need to drain the swamp of...
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#1094830
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Seterus - The worst bank of the worst

Seterus
#1101652
1.0
Details
Very unprofessional, uncaring and unfriend. This bank was the worst customer service I have ever encountered.
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Seterus - Crazy as ***

Seterus
#1064715
Do waste your time get out ASAP !!!!!!!!!!!!!
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Seterus - Sutera's steals my home

Seterus
#1055984
1.0
Details
Seterus led me to believe that they were going to help me modify the loan all they did was by there self time so they could steal my home and auction It Off along with all my belongings that they also stole please anyone that this is happened to don't hold back go after them
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Product or Service Quality

Seterus - Escrow

Seterus
#1054478
They keep putting an escrow on account for no reason!!!! Adding fees also They keep saying it is off & they fixed it then penalize us each month if we don't pay it!!!
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This scam company should have it`s business license pulled in every state. I see their are class action lawsuits starting - GOOD! Three times I have paid on principle, and they have taken it upon themselves to take additional future mortgage payments out when...
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1.0
#1094325
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Is the owner of this company offshore or American Indian? I know 100% that the owner must not be touchable according to US laws. When our loan came over to Seterus from Ocwen, we did not have an escrow account. They set up an illegal escrow account. Thank God we...
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1.0
I didn't like
  • Illegal operation that needs to be closed
#1090817
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For those of you who are new to Seterus, leave as soon as you can. This is by far the worst customer services hands down. I finally was able to refinance my loans to QuickenLoans this year and it's night and day different. So many incident to report but not enough...
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1.0
#1076529
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Someone at Seterus told me to call back to arrange a payment plan; I did. There was a new person and he said, that he was not able to put me in contact with the previous employee. Then he said, that the previous person had lied to me, that seterus cannot negotiate with...
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Anonymous
Anonymous

Call back again if your not in foreclosure statua ask for a repayment plan to catch up. He might of been new.

#1076000
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Called 10 times in the last 3 days and hung up when I answered. Their number shows on phone log. Loan due on 21st and every month - they "forget" and refer to as due on the 1st. The 15 day grace period starts on the 22nd and they've been instructed not to call until it...
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1.1
I didn't like
  • Customer service
#1066067
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I have had Seterus for the last 4 years or so. Their customer service was helpful, sympathethic and will work with you. But the last 6 months all the agents have become like hard-core debt collectors, call you incessantly at work and grill you with personal questions...
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1.8
I didn't like
  • Credit reporting wrong bad customer service website not working
  • Very poor customer service interaction
  • Getting a run around
#1065484
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I went through a bankruptcy six years ago, one where the house payments were made outside of the bankruptcy. BOA sold the home loan to Seterus and the nightmare began. Seterus REFUSED to send any statements to me, nor give me access to my account on -line. I called a...
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Anonymous
Anonymous

AGREED!!! Nightmare of a company!!! Takes them days to process anything.....useless. Don't wish this company on anyone!

1.1
I didn't like
  • Caused mortgage delay
#1060492
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