Update by user Apr 05, 2013
I call today they promise Me that the file in the hand of a underwriter today. Well been told that many times.
I call with a Hub Counselor only told not able to talk on a conference call because She told them the call will be recorded . The Employee told Her they not allowed to talk while call being recorder.
I am so tired of this run around stuff. No one is checking to see if they going by polices put in place for them to follow up with a buyer.
Original review posted by user Apr 04, 2013
I am so frustrated apply for loan modification in 07/2012. I would call 50-60 calls ask to send documents over and over .
The documents send will expired. Then call one day the Employee told Me that no one even touch My file. So a request was open. Now I am still going to same old stuff.I made a complaint with Fannie Mae waiting on a response.Now I am disable and this is really causing a severe health problems.
It seems like no one gave a dam. I had to end up filing for chapter 7 . Now they sending a letter saying they need this document have expiration date to be send. I fax two times.
Things I fax 3 times they say did not receive it. Now I send the document. I will be calling them everyday. I promise You.
Is there is advise that anyone can comment or help Me so I can get the payment modification to fit My income. Thanks for your time.