Seterus Reviews

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Worst ever / they said missed payments

Been trying to get them to credit payments that they misplaced. Me Cooper bought them this year and been fighting with them since March to get it corrected. I’ve over paid quite a bit and still have t gotten credited. Willing to do a class action as well.
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ID
#1583570 Review #1583570 is a subjective opinion of poster.
Location
Hamburg, Hamburg
Service
Seterus Mortgage
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Credit me my amount I’ve paid

I finally got rid of my homeowner nightmare.

I had Seterus for more years than I'd like to admit. Worst customer relations ever. I was threatened with foreclosure over missed payments, told I needed to do a loan modification, and numerous other charges. All false accusations
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ID
#1519446 Review #1519446 is a subjective opinion of poster.
Service
Seterus Mortgage
Reason of review
Problems with payment

Wrongful Foreclosure Continue also with phony servicers like Nationstar

Seterus is as crooked and phony as it gets, yet the CFPB is actually a phony/pretend servicer who actually represents Seterus and many other phonies like Seterus- Shellpoint mtg. and now Nationstar who has recently chagned their name to Mr. Cooper!!! Nationstar, like Seterus, has had numerous complaints and lawsuits against them. Nationstar has spent millions on lawsuits they have lost and how they bought out crooked, corrupt Seterus! Nationstar allegedly bought out Washington Mutual who was bankrupt and you won't believe many of the executives of Nationstar aka Mr. Cooper!! Talk about full circle just check out these turkeys who used to work for Bank of America, Bear Sterns, and yes- even Washington Mutual. I had five (5)loans over between the years 2002 to 2009 that were supposedly originated and table funded by Countrwide Home loans. The loans were allegedly take over by Bank of America back in 2008 when the government under GES (Government Enterprises Servicers) then took over Fannie Mae and Freddie mac!! So sad how these crooked lendlers like Bank of America, Chase Bank, Citi, Wells Fargo and many others participated in one of the biggest Ponzi Scheme ever and forced millions of people from their property using forged, fabricated, phony, and robosigned documents using attorneys and "paper mills" to wrongfully foreclose on MILLIONS of us innocent Americans and fellow Veterans/ Niether the VA, the Presidents of the US (Obama and Trump) would lift a finger to do something about this terrible thing. Even Worse is people in the government and all of Congress will do nothing about this total injustice and complete travesty! Semper Fi.
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ID
#1514622 Review #1514622 is a subjective opinion of poster.
Location
Montrose, Colorado
Service
Seterus Mortgage
Reason of review
mortgage lending fraud
Loss
$95000
Preferred solution
Let the company propose a solution
New Reviewer

Tax form20016 —-17—and18 Es well thank you

Hi Thes Es emilio I Ned the tax for the Haus Morgash years 20016—17—and18eswell thank you.
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ID
#1509662 Review #1509662 is a subjective opinion of poster.
Location
Huntington, New York
New Reviewer

Unknown

Seterus got bought by MR Cooper and their offices in Winston salem and Durham NC got shut down March 6 2019.
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ID
#1505492 Review #1505492 is a subjective opinion of poster.
Location
Matthews, North Carolina
Reason of review
Bad quality
Loss
$50000
Preferred solution
unknownagain

Lies and more lies

This co. Didnt close IT JUST HAS A NEW NAME JUST LIKE OCWEN! SAME EMPLOYEES, SAME *** ANOTHER WAY FOR FANNIE MAE TO HIDE AND US CONSUMERS GET SCREWED! WE NEED TO TELL TRUMP TO STOP THIS *** NOW! THE WORKING AMERICANS ARE BEING SCREWED BY THESE ***
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1 comment
#1719091

Excellent and very revealing comment! However, honest homeowners need someone who is not part of the problem to stop the problem.

Unfortunately, Trump is not one of them. You may need to get someone good at the FBI for instance. That's how bad it is. I know.

(There definitely seems to be extensive criminal activity going on there).

Just document everything, because you may also need a very good attorney. A Class Action Lawsuit should not be out of the question...

ID
#1505082 Review #1505082 is a subjective opinion of poster.
Service
Seterus Customer Care
Reason of review
Poor customer service
New Reviewer

Because there is information you need

My Ex husband is not disclosing that he no longer has the income to support the property. I would like someone to contact me.
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ID
#1503645 Review #1503645 is a subjective opinion of poster.
Location
Reading, Pennsylvania
New Reviewer

Sloppy accounting by Seterur

When I call the Seterus phone number it automatically transfers to Mr. Cooper. The Mr. Cooper agent could not give me any information because he did not know the Seterus phone number. Seterus tried to forclose on my home because of delinquent payments. I paid over $700.00 in additional mortgage payments and lawyers fees before Seterus contacted my lawyer and stated that I had indeed made all payments on time. This company should be prosecuted for fraud.
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ID
#1501271 Review #1501271 is a subjective opinion of poster.
Service
Seterus Debt Collection
Reason of review
Problems with payment
Loss
$700
Preferred solution
Let the company propose a solution
Rosicki, Rosicki & Associates, PC ("Rosicki");JURY TRIAL DEMAND Tina M. Genovese ("Genovese"); Christine M. Fox ("Fox"); Shapiro, DiCaro & Barak, LLC ("Shapiro, et al."); Michael J. Chatwin, attorney ("Chatwin"); Robert W. Griswold, attorney ("Griswold"); Seterus, Inc....
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ID
#1498170 Review #1498170 is a subjective opinion of poster.
Location
Zurich, Zurich
New Reviewer

Looking to speak to anyone who can help us get 87 midwood Ave farmingdale ny11735 coveredQ

Am a realtor in the area had several offers for 87 midwood Ave farmingdale ny11735. Closing was cancelled last minute . Would like to market this property . It probably would be sold very quickly for top dollar please advise thank you . Michelle Raimondi Signature premier properties 526 996****
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ID
#1497888 Review #1497888 is a subjective opinion of poster.
Location
Yonkers, New York
New Reviewer

Loan sold to another company increase in pymt

My loan through Seterus was sold to Mr.Cooper and my monthly payment increased by $662. I tried to call and can not get anyone on the phone. I also need info on my previous statements, and my end of year statement. Angry
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1 comment
#1719095

This seems to be a common problem that Seterus is notorious for: Drastic increases in mortgage payments, especially when they initially take over the loan. May need Class Action Lawsuit, and/or really good attorney to bring them to court...

ID
#1496084 Review #1496084 is a subjective opinion of poster.
Service
Seterus Loan
Reason of review
Poor customer service

Can't make my payment

We have our loan through Seterus without notice they sold our account to mr. Cooper they know nothing about us they do not have our account I cannot make a payment we're trying to refinance and now it's going against your credit. I cannot get anyone on the phone I finally spoke with someone posing as a person wanting alone and he said they are swamped!! And that person could not help me. So I dialed the number for the representative again and they're so busy you can't wait for a call they say they're so busy call back later now my payment is late!
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2 comments
#1719098

This seems to be another common problem that Seterus has been notorius for: Deliberately destroying a homeowners credit. Document everything, with names and dates, and consider looking into a good attorney. There very well may be something going on here...

#1662668

I am trying to get a representative so I can pay my mortgage. I didn't know til the last minute that Seterus was going out of business.

They sold my loan, when I am at the end of it. What a dumb idea. Now I know why the representative was so upset when I made my last mortgage payment. He was losing his job.

That isn't our fault.

Just hope to get this done and over. Mr Cooper please hire reps that can accommodate us.

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ID
#1495321 Review #1495321 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Seterus Home Loan
Reason of review
Problems with payment
New Reviewer

Speak to an agent

I need the info to change my automated payment information
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1 comment
#1660974

Misappropriation of funds. Did not pay escrow.

Taxes late. Hazard insurance almost canceled due to escrows not paid out on time. Company has sold to mr. cooper.

No notice given re transfer of mortgage. HAMP modification. Payment from HUD for on time payments not credited . Unlikely to see funds .

Unable to contact mr. cooper doing business as nation wide mortage luv.

ID
#1492526 Review #1492526 is a subjective opinion of poster.
Location
Livonia, Michigan
New Reviewer

Is a shame

I was confused about this Seterus change without previous news. I talk with people from Mr. Cooper and they explained it to me,but still I consider that is very unpolite how seterus handled this situation without reason or explication. I am a very consistent payer and this is not educate from Seterus company. Is a shame!! I thought they were professionals !! Sad Sad Sad
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ID
#1492442 Review #1492442 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Seterus Mortgage
Reason of review
no transistion period or news about their plans.
Preferred solution
send an apologize letter or return me to my mortage company.

Online information

Seterus sold my loan to Mr. Copper, I need to get my information but I can not sign in. Is there a way where I can go and have a copy from my taxes and my last statement.
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ID
#1487952 Review #1487952 is a subjective opinion of poster.
Location
Farmington, Utah
Service
Seterus Loan
Reason of review
Access/ activation issues