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After successfully completing chapter 13 bankruptcy, we picked up our mortgage payments without skipping a beat... however it appears that Seterus didn't follow a single court order through the FIVE year length of our bankruptcy plan, therefore coming back to us and...
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1.0
#1113872
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My former employer, CHASE MANHATTAN MORTGAGE CORP. and mortgagor sold my paper to Seterus. Once it was sold Seterus began force-placing single interest HOI against the PB. It took a total of eight years to go from one late mpmt to REO to foreclose by which time I owed...
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1.2
#1104259
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Posted 9/18/17 Consumer Affairs News It is bad enough to find your house flooded after a vacation. We have lived in a hotel for four months as the house had extensive repairs. State Farm was great to work. They issued checks promptly. Now, because the Seterus name was...
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Anonymous
Kim

I have had the same problem since FEBRUARY of this year!!!! 8 Months and no repairs. Different story for every call! Today they said they didn't have an estimate that they s...

1.0
I liked
  • Loan officers
I didn't like
  • Loss department
  • Fraud fraud and more fraud
#1102626
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Seterus - The worst bank of the worst

Seterus
#1101652
1.0
Details
Very unprofessional, uncaring and unfriend. This bank was the worst customer service I have ever encountered.
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Seterus - Crazy as ***

Seterus
#1064715
Do waste your time get out ASAP !!!!!!!!!!!!!
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Seterus - Sutera's steals my home

Seterus
#1055984
1.0
Details
Seterus led me to believe that they were going to help me modify the loan all they did was by there self time so they could steal my home and auction It Off along with all my belongings that they also stole please anyone that this is happened to don't hold back go after them
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Product or Service Quality

Seterus - Escrow

Seterus
#1054478
They keep putting an escrow on account for no reason!!!! Adding fees also They keep saying it is off & they fixed it then penalize us each month if we don't pay it!!!
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They're trying to take my home. Between Seterus and Ocwen my mortgage was screwed up. My mortgage has never been late nor had I missed any payments when all of a sudden out of the blue we received a letter from Seterus saying that our mortgage was $30K behind....
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Anonymous
Lisa McKenzie

I had them as a mortgage company. What you need to do is get all your paperwork together, make a chart of how much interest, principal, escrow, etc. should have been for each...

1.0
#1101666
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This company needs to be flushed down the drain they are scumbags they employ people on the phone with no moral ethics it is a disgrace that a company like this exists I am fully on board when a class action lawsuit is brought against them need to drain the swamp of...
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#1094830
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This scam company should have it`s business license pulled in every state. I see their are class action lawsuits starting - GOOD! Three times I have paid on principle, and they have taken it upon themselves to take additional future mortgage payments out when...
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Anonymous
Lisa McKenzie

You are right, it is illegal to apply payments to apply overage payments on future installments or even to apply the overage to escrow. You need to compose a letter with each...

Anonymous
DR

Make sure you send "EVERY" payment in via certified mail, return receipt, signature required - write the Certified Receipt number on the check and payment stub - keep the post...

1.0
#1094325
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Is the owner of this company offshore or American Indian? I know 100% that the owner must not be touchable according to US laws. When our loan came over to Seterus from Ocwen, we did not have an escrow account. They set up an illegal escrow account. Thank God we...
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1.0
I didn't like
  • Illegal operation that needs to be closed
#1090817
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For those of you who are new to Seterus, leave as soon as you can. This is by far the worst customer services hands down. I finally was able to refinance my loans to QuickenLoans this year and it's night and day different. So many incident to report but not enough...
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1.0
#1076529
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Someone at Seterus told me to call back to arrange a payment plan; I did. There was a new person and he said, that he was not able to put me in contact with the previous employee. Then he said, that the previous person had lied to me, that seterus cannot negotiate with...
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Anonymous
Anonymous

Call back again if your not in foreclosure statua ask for a repayment plan to catch up. He might of been new.

#1076000
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Called 10 times in the last 3 days and hung up when I answered. Their number shows on phone log. Loan due on 21st and every month - they "forget" and refer to as due on the 1st. The 15 day grace period starts on the 22nd and they've been instructed not to call until it...
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1.1
I didn't like
  • Customer service
#1066067
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