Seterus Phone Numbers and Emails

Toll-Free Number:

  • (866) 570-5277

Customer Service:

  • (866) 570-5277

Hazard Claims:

  • (866) 454-8426

Property Insurance:

  • (866) 745-9798

Property Taxes:

  • (866) 384-6919

Seterus Email:

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Seterus Contact Information

Corporate Office Address:

Seterus, Inc
PO Box 1077
Hartford, Connecticut 06143-1077
United States

Other Info (opening hours):

Customer Service Hours (Pacific Time)
Monday – Thursday 5 a.m. to 8 p.m.
Friday 5 a.m. to 6 p.m.

Fax:

866.578.5277
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Seterus Rating Based on 293 Reviews

Rating details

1.2
more details
Customer service
Website
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of Seterus Customer Service Calls

259 TOTAL
CALLS
04:06 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Seterus Customer Service?

Payments and Charges Question:

  • “Got a bill for my homeowners ins usually goes through escrow”
  • “Payment issue”
  • “Payment information”

Request for Information Question:

  • “Question on my account”
  • “Inquiry”
  • “Question about paynent”

Employment Question:

  • “Payoff”
  • “Payoff letter”
  • “Your company wrongfully 1099 my husband and you need to amend it”

Product/ Service Question:

  • “I need my loan number”
  • “Loan info”
  • “I fear that my husband and his gf have gotten a refi loan”

Account Question:

  • “Account questions”
  • “Account info /payment”
  • “Money take out from my account”

Return/ Replace Question:

  • “Tax return form from 2019Tax papers for 2019”
  • “Tax return form from 2019”
  • “Return call”

Refund Question:

  • “Refund”

Staff Question:

  • “Speak to customer service about my loan progress”

Other Question:

  • “Re-issue a check I lost the other one”
  • “Speak to an agent”
  • “Short sale information”

About

Seterus Terms of Service
To read more: https://www.seterus.com/Home/TermsOfUse
Seterus Privacy Policy
To read more: https://www.seterus.com/Home/PrivacyPolicy
Seterus FAQ
To read more: https://www.seterus.com/Borrowers/FAQ
Top Seterus Services

Mortgage, Loan, Customer Care

Top Seterus Products

Account, Website

Seterus Pros and Cons

Pros: Total nitemare, Discusted, India is smarter than these people, Customer service person was nice, Terrable

Cons: Customer service, Not honoring agreements, Not honoring agreements, Incompetent and rude agents, Worst customer service you could imagine

Related Companies

Mr Cooper, Nationstar Mortgage

Summary

Seterus is a loan servicing company. It provides borrowers all over the country with some helpful options for serving their loans. The company creates opportunities for them to pay their mortgages online. It offers such payment options as Automatic Withdrawal, Mail, Phone, and Money Transfer. Seterus offers Request A Payoff Quote service. When its customers request payoff quotes, it sends them a statement which itemizes a total amount they are required to repay the loan in full. Currently Seterus is serving around 65,000 homeowners helping them to avoid foreclosure by working together on loan modifications, etc. Seterus is located in Grand Rapids, MI.

Seterus reviews and complaints

Seterus is ranked 259 out of 921 in Loans and Mortgages category

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