Contact Seterus Customer Service
Seterus Phone Numbers and Emails
Seterus Contact Information
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (Pacific Time)
Monday – Thursday 5 a.m. to 8 p.m.
Friday 5 a.m. to 6 p.m.
Summary of Seterus Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Seterus Customer Service?
Payments and Charges Question:
- “Need to change the bank my payment comes from”
- “Catchup on payments”
- “Mortgage payment”
Request for Information Question:
- “About my order”
- “Mortgage question”
- “About a previous mortgage”
- “Payoff amount”
Product/ Service Question:
- “I need a copy of my paid off loan”
- “I paid a loan and need documents”
- “Balance on credit report”
- “Account questions”
- “Account info /payment”
Return/ Replace Question:
- “Tax return form from 2019Tax papers for 2019”
- “Tax return form from 2019”
- “Return call”
- “Speak to customer service about my loan progress”
Mortgage, Loan, Customer Care
Pros: Total nitemare, Discusted, India is smarter than these people, Customer service person was nice, Terrable
Cons: Customer service, Not honoring agreements, Not honoring agreements, Incompetent and rude agents, Worst customer service you could imagine
Seterus is a loan servicing company. It provides borrowers all over the country with some helpful options for serving their loans. The company creates opportunities for them to pay their mortgages online. It offers such payment options as Automatic Withdrawal, Mail, Phone, and Money Transfer. Seterus offers Request A Payoff Quote service. When its customers request payoff quotes, it sends them a statement which itemizes a total amount they are required to repay the loan in full. Currently Seterus is serving around 65,000 homeowners helping them to avoid foreclosure by working together on loan modifications, etc. Seterus is located in Grand Rapids, MI.
Seterus is ranked 294 out of 902 in Loans and Mortgages category
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