Seterus Phone Numbers and Emails

Toll-Free Number:

  • (866) 570-5277

Hazard Claims:

  • (866) 454-8426

Property Insurance:

  • (866) 745-9798

Property Taxes:

  • (866) 384-6919

Seterus Email:

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Seterus Contact Information

Corporate Office Address:

Seterus, Inc
PO Box 1077
Hartford, Connecticut 06143-1077
United States

Other Info (opening hours):

Customer Service Hours (Pacific Time)
Monday – Thursday 5 a.m. to 8 p.m.
Friday 5 a.m. to 6 p.m.

Fax:

866.578.5277
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Seterus Rating Based on 296 Reviews

Rating details

1.2
more details
Customer service
Website
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of Seterus Customer Service Calls

309 TOTAL
CALLS
04:06 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Seterus Customer Service?

Payments and Charges Question:

  • “Need to change the bank my payment comes from”
  • “Catchup on payments”
  • “Mortgage payment”

Request for Information Question:

  • “About my order”
  • “Mortgage question”
  • “About a previous mortgage”

Employment Question:

  • “Payoff”
  • “I need an address to send my last 2 paystubs. ps. What does the word pissed mean at the agree box below?”
  • “Payoff amount”

Product/ Service Question:

  • “I need a copy of my paid off loan”
  • “I paid a loan and need documents”
  • “Insurance”

Account Question:

  • “Balance on credit report”
  • “Account questions”
  • “Account info /payment”

Return/ Replace Question:

  • “Tax return form from 2019Tax papers for 2019”
  • “Tax return form from 2019”
  • “Return call”

Refund Question:

  • “Refund”

Staff Question:

  • “Speak to customer service about my loan progress”

Other Question:

  • “Address”
  • “Survey”
  • “Nite”

About

Seterus Terms of Service
To read more: https://www.seterus.com/Home/TermsOfUse
Seterus Privacy Policy
To read more: https://www.seterus.com/Home/PrivacyPolicy
Seterus FAQ
To read more: https://www.seterus.com/Borrowers/FAQ
Top Seterus Services

Mortgage, Loan, Customer Care

Top Seterus Products

Account, Website

Seterus Pros and Cons

Pros: Total nitemare, Discusted, India is smarter than these people, Customer service person was nice, Terrable

Cons: Customer service, Not honoring agreements, Not honoring agreements, Incompetent and rude agents, Worst customer service you could imagine

Related Companies

Mr Cooper, Nationstar Mortgage, IBM LBPS

Summary

Seterus is a loan servicing company. It provides borrowers all over the country with some helpful options for serving their loans. The company creates opportunities for them to pay their mortgages online. It offers such payment options as Automatic Withdrawal, Mail, Phone, and Money Transfer. Seterus offers Request A Payoff Quote service. When its customers request payoff quotes, it sends them a statement which itemizes a total amount they are required to repay the loan in full. Currently Seterus is serving around 65,000 homeowners helping them to avoid foreclosure by working together on loan modifications, etc. Seterus is located in Grand Rapids, MI.

Seterus reviews and complaints

Seterus is ranked 294 out of 902 in Loans and Mortgages category

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