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Summary of Seterus Customer Service Calls

20 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
04:41 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Seterus to Ask about:

Payments and Charges:

  • “Pay a payment”
  • “Billing”
  • “Payment issue”

Refund:

  • “Refund”

Other:

  • “Obtain statement”

About Seterus

Top 5 Seterus Products

Account, Website

Top 5 Likes about Seterus

Total nitemare, Discusted, Customer service person was nice, Terrable, No comment as this is first time

Top 5 Dislikes about Seterus

Customer service, Do not honor agreement, Not honoring agreements, Incompetent and rude agents, Worst customer service you could imagine

Summary

Seterus is a loan servicing company. It provides borrowers all over the country with some helpful options for serving their loans. The company creates opportunities for them to pay their mortgages online. It offers such payment options as Automatic Withdrawal, Mail, Phone, and Money Transfer. Seterus offers Request A Payoff Quote service. When its customers request payoff quotes, it sends them a statement which itemizes a total amount they are required to repay the loan in full. Currently Seterus is serving around 65,000 homeowners helping them to avoid foreclosure by working together on loan modifications, etc. Seterus is located in Grand Rapids, MI.

Seterus reviews and complaints

Seterus is ranked 182 out of 1089 in Loans and Mortgages category

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Seterus Stats

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Number of Reviews

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Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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