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Called about a late fee...I take responsibility, but never been late, asked for courtesy waiver (payment late by 1 day) Called for 3 months, spoke to 5 different people who said call back or that I would get a determination in the mail..

never did get one, but showed up on a statement 3 months later. Spoke with a manager who when asked point blank if Seterus cares about customer service, her response... "you asked to speak to a manger, I am a manger, how can I help you". So there you go..

she didn't really want to hear about my experience with them.Really despise this company and if I could I would change my mortgage company in a heartbeat.

Review about: Seterus Customer Care.

Reason of review: Poor customer service.


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Fort Pierce, Florida, United States #1290617

I couldn't agree with you more!If I could change, I would.

I have never had a mortgage company like this one.

They bully you and say, 'we are trying to help you', no!they are NOT trying to help anyone but to get their payment.

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