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We went through what was suppose to be a modification and they continuously wanted us to pay more money and then they were reporting us late even though we were going through modification. Turns out that they did do a modification but its not the HARP modification that...
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#1193754
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Not run like a true American would run it, very nice people who run the phones, but company policy not the American way. They seem not to care about people who run into health, personal, or financial problems, and you could have a credit score of 800+ for ten years...
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1.4
I liked
  • Customer service person was nice
I didn't like
  • Getting a run around
  • Damaged my credit and suspense account scams
#1193744
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I've been paying on this house for 10 years and this mafia they call Seterus will not drop my pmi. They go by how much was owed when loan was transferred from bank of America. Well I had been paying on house for two and a half years and had 19k paid down from origanal...
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Anonymous
i think then talk

oh and with late charges most people there are happy to waive them. also when the 16th lands on a weekend or a holiday the push your grace period to the next business day so b...

Anonymous
i think then talk

the anonymous person... answered your question already.. if you modified your loan which you said you did, then the date has changed its loan to value ratio. in some cases if ...

#1181964
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I fell behind on my house payments. (2 payments) Then things were turning around for the better with my business. I called Seterus customer service to set up a schedule to be paid up in 30 days. The customer service rep transferred me to some guy that thought he was...
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Anonymous
Anonymous

The same exact situation happened to me the same supervisor he was very very very very rude.He refused to help me set up my payment for the next month to make all payments in ...

Anonymous
Anonymous

While I’m sorry for your unprofessional experience, the reason they want to know when and where you’re getting funds to bring your account current is because there are such th...

#1180216
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Here is the link to the survey. You might have to copy and paste the link in your browser. http://www.maginnislaw.com/2016/07/seterus-inc-suspense-account-threats-may-violate-law/ Maginnis needs enough complaints from South Dakota to hire an attorney who is licensed to...
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#1177471
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Where do I begin??? My original loan was with LBPS and I did a loan modification through them. Since my husband died just prior to modifying the loan, I was able to have his information removed from the loan. Immediately following the mod, my loan was sent to Seterus...
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Anonymous
Anonymous

While I am very sorry for your loss it’s almost unrealistic of you to think your mortgage company whom you owe a large debt to, to not call you if your payment is late, it sou...

I liked
  • Discusted
I didn't like
  • Time wasted
  • Being treated like a stiff
#1175396
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Chase transferred/sold my loan and Seterus is the servicer (Fannie Mae owns the loan). Ran into a few hardships along the way and was never offered any viable solutions (ie: HARP, Hardest Hit, Forbearance, Principle Reduction, etc). These are things I learned about...
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Anonymous
anona

this is why communication is key... it sounds like you failed to do your part and get the paperwork in by the due date requested what a shame how dare they hold to a specific ...

1.8
#1174882
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Seterus - Constant bad service
I have nothing good to say. It's been a 2 year battle with poor customer service. I never received their "welcome package" after they purchased my loan. They charge extra fees to pay online (who does that). They are impossible to reach by phone. They list their hours...
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1.1
I didn't like
  • Customer service
#1174384
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Seterus has consistently called about payments commencing on the first of each month. They called night and day. In 2015, I was laid off and Seterus offered a Mortgage Loan Modification and it was determined by Seterus that if I did not sign the contract, I would go...
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Anonymous
Anonymous

They are mean!!

#1173956
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I was with Country Wide, who supposedly got bought out by Bank of America. There was definitely some shady stuff going on there. A long story short, ran into some financial trouble, had to file chapter 13. Next thing you know, I am getting transferred to Seterus. Bank...
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1.0
#1168346
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