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They're trying to take my home. Between Seterus and Ocwen my mortgage was screwed up. My mortgage has never been late nor had I missed any payments when all of a sudden out of the blue we received a letter from Seterus saying that our mortgage was $30K behind....
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Anonymous
Lisa McKenzie

I had them as a mortgage company. What you need to do is get all your paperwork together, make a chart of how much interest, principal, escrow, etc. should have been for each...

1.0
#1101666
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This company needs to be flushed down the drain they are scumbags they employ people on the phone with no moral ethics it is a disgrace that a company like this exists I am fully on board when a class action lawsuit is brought against them need to drain the swamp of...
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#1094830
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This scam company should have it`s business license pulled in every state. I see their are class action lawsuits starting - GOOD! Three times I have paid on principle, and they have taken it upon themselves to take additional future mortgage payments out when...
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Anonymous
Lisa McKenzie

You are right, it is illegal to apply payments to apply overage payments on future installments or even to apply the overage to escrow. You need to compose a letter with each...

Anonymous
DR

Make sure you send "EVERY" payment in via certified mail, return receipt, signature required - write the Certified Receipt number on the check and payment stub - keep the post...

1.0
#1094325
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Seterus - Escrow

Seterus
#1054478
They keep putting an escrow on account for no reason!!!! Adding fees also They keep saying it is off & they fixed it then penalize us each month if we don't pay it!!!
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Fed up with Seterus

Seterus
#1051504
3.0
Details
Trying to get PMI canceled they say pay this much to principal so we pay 3129 to principal then they say oh you are only at 75.13% you have to be at 75% or less now they say they would need $200.91 toward principal then they can review it. We had to pay for an appraisal first our house appraised for $155,000 now its just the same thing each time i am so tired of these crooks.
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Interest Rate

Seterus Customer Care Review

Seterus
#976386
1.0
Details
I am in the process of refinancing with another mortgage company. All my paper work is complete but they need CEMA documents from Seterus. The request was made November 1st. To date December 20 we still have not gotten the documents despite calls from lawyers etc. they are preventing me from closing. How can I get assistance? Annoria1969@yahoo.com.
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Customer service
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Mortgage Review

Seterus
#971974
2.0
Details
I feel like they strong and m and try to steal houses from those that are not still on interest side of loan but principle..
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Diversity of Products or Services
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Is the owner of this company offshore or American Indian? I know 100% that the owner must not be touchable according to US laws. When our loan came over to Seterus from Ocwen, we did not have an escrow account. They set up an illegal escrow account. Thank God we...
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1.0
I didn't like
  • Illegal operation that needs to be closed
#1090817
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For those of you who are new to Seterus, leave as soon as you can. This is by far the worst customer services hands down. I finally was able to refinance my loans to QuickenLoans this year and it's night and day different. So many incident to report but not enough...
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1.0
#1076529
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Someone at Seterus told me to call back to arrange a payment plan; I did. There was a new person and he said, that he was not able to put me in contact with the previous employee. Then he said, that the previous person had lied to me, that seterus cannot negotiate with...
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Anonymous
Anonymous

Call back again if your not in foreclosure statua ask for a repayment plan to catch up. He might of been new.

#1076000
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Called 10 times in the last 3 days and hung up when I answered. Their number shows on phone log. Loan due on 21st and every month - they "forget" and refer to as due on the 1st. The 15 day grace period starts on the 22nd and they've been instructed not to call until it...
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1.1
I didn't like
  • Customer service
#1066067
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I have had Seterus for the last 4 years or so. Their customer service was helpful, sympathethic and will work with you. But the last 6 months all the agents have become like hard-core debt collectors, call you incessantly at work and grill you with personal questions...
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1.8
I didn't like
  • Credit reporting wrong bad customer service website not working
  • Getting a run around
  • Very poor customer service interaction
#1065484
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I went through a bankruptcy six years ago, one where the house payments were made outside of the bankruptcy. BOA sold the home loan to Seterus and the nightmare began. Seterus REFUSED to send any statements to me, nor give me access to my account on -line. I called a...
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Anonymous
Anonymous

AGREED!!! Nightmare of a company!!! Takes them days to process anything.....useless. Don't wish this company on anyone!

1.1
I didn't like
  • Caused mortgage delay
#1060492
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Normally I pay my mortgage thru the Seterus web-base pay site.....the site is been down for several days, several times I tried calling customer service to try to make a phone payment and no one answered the phone and when finally someone answered and I explained why I...
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1.0
#1060178
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