Debbie C Mlg

Horrible Account Records

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Once my mortgage got down to less than 80% payoff and sold to Seterus, it has been a total nightmare. I am constantly being called that we are behind in our mortgage payment when they have money sitting in suspense. Late fees etc constantly get added to the account and our monthly drafts are ran 2 and 3 times some month's. I get SoOoo tired of trying to get someone with a half a brain in the on the phone. Now it's getting sold to a Mr Cooper....WTH. I'll be so glad when our last 8 pmts are paid and we're done with it all.
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Reason of review:
Problems with payment
Gene G Aqw

Sloppy accounting by Seterur

When I call the Seterus phone number it automatically transfers to Mr. Cooper. The Mr. Cooper agent could not give me any information because he did not know the Seterus phone number. Seterus tried to forclose on my home because of delinquent payments. I paid over $700.00 in additional mortgage payments and lawyers fees before Seterus contacted my lawyer and stated that I had indeed made all payments on time. This company should be prosecuted for fraud.
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Loss:
$700
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

unknown Oym
map-marker Matthews, North Carolina

Unknown

Seterus got bought by MR Cooper and their offices in Winston salem and Durham NC got shut down March 6 2019.
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Loss:
$50000
Reason of review:
Bad quality

Preferred solution: unknownagain

Felita Qaz
map-marker Huntington, New York

Tax form20016 —-17—and18 Es well thank you

Hi Thes Es emilio I Ned the tax for the Haus Morgash years 20016—17—and18eswell thank you.
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Swara Xsq
map-marker Reading, Pennsylvania

Because there is information you need

My Ex husband is not disclosing that he no longer has the income to support the property. I would like someone to contact me.
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Anonymous
map-marker Portland, Oregon

Can't make my payment

We have our loan through Seterus without notice they sold our account to mr. Cooper they know nothing about us they do not have our account I cannot make a payment we're trying to refinance and now it's going against your credit. I cannot get anyone on the phone I finally spoke with someone posing as a person wanting alone and he said they are swamped!! And that person could not help me. So I dialed the number for the representative again and they're so busy you can't wait for a call they say they're so busy call back later now my payment is late!
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Reason of review:
Problems with payment
2 comments
Guest

This seems to be another common problem that Seterus has been notorius for: Deliberately destroying a homeowners credit. Document everything, with names and dates, and consider looking into a good attorney. There very well may be something going on here...

Guest

I am trying to get a representative so I can pay my mortgage. I didn't know til the last minute that Seterus was going out of business.

They sold my loan, when I am at the end of it. What a dumb idea. Now I know why the representative was so upset when I made my last mortgage payment. He was losing his job.

That isn't our fault.

Just hope to get this done and over. Mr Cooper please hire reps that can accommodate us.

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Sharon H Edr
map-marker Mount Laurel, New Jersey

Deception

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seterus had a recording when my mother called into her account it said she wasnt responsible to pay due to a bankruptcy. When she spoke them over the phone they told her this was true and she might get a foreclosure notice but to ignore it. Well foreclosure started and I had to bail her out. I paid everything they wanted and all papers complete to end foreclosure and then they told her they wanted 2000.00 dollars more. Very misleading to the elderly. They seem to make up their own stories Sad
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Reason of review:
Problems with payment
Norma F Jkr
map-marker San Antonio, Texas

Is a shame

I was confused about this Seterus change without previous news. I talk with people from Mr. Cooper and they explained it to me,but still I consider that is very unpolite how seterus handled this situation without reason or explication. I am a very consistent payer and this is not educate from Seterus company. Is a shame!! I thought they were professionals !! Sad Sad Sad
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Reason of review:
no transistion period or news about their plans.

Preferred solution: send an apologize letter or return me to my mortage company.

Anonymous

I now have A 55 yr mortgage.

Freddie or Fannie hired Seterus to service my mortgage. $93,000 total owed. Time came to start paying Seterus ..loan was up to $103,000. Error...I cried! Foul play! I said to Seterus..how did that happen? Pay loan amt. Til we get straightened out.... seterus folks said......I did and still am paying cause next step is now foreclosure! I am dumbfounded by business practices at Seterus. Scammer ???? Sure... Legal....????
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Reason of review:
Problems with payment
LORI P Glx

SOLD LOAN AGAIN

SOLD LOAN AGAIN WITHOUT TELLING CUSTOMERS AD NOT ABLE TO ACCESS ACCOUNT INFORMATION. NOW BEING TOLD BY MR. COOPER??? THAT THEY CAN NOT WORK ON LOAN TILL MARCH 8TH!!!
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Reason of review:
Poor customer service
Leeanna Inj

Seterus Class Action

Hello, I am not a lawyer, I am a person who's been negatively impacted on a great scale by Seterus and will not stand silent. The more I research into this company I do, the more victims I uncover and the more injustice is unearthed. My plan is to take our names to a number of attorneys in order to find the right one to represent us. I'll create an email list for everyone to see all correspondences, 100% transparency. Anyone with a valid claim against Seterus who are interested in a Class Action suit against them please send your contact information to: Seterusclassaction@***.com Do not send any documentation, personal information, account or lawsuit details to this email, this email is for intake only . I am a diligent individual and will not rest until this happens. By the way, inside rumor has it that Seterus is being sold to Nationstar Mortgage at the end of this month so time is important here. Sincerely, The Spirit of Tom Joad
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5 comments
Guest

I to have had a horrible experience.

Guest

Well you get the lawyer, we will be in. We have had a lot of issues with them. They need investigated.

Guest
reply icon Replying to comment of Guest-1652780

You are right. They DEFINITELY need to be investigated. In fact, it should have happened a long time ago...

Guest

You’re taking names? Seriously?

Who even are you?

Probably trying to give people that already lost their homes even more grief, is what it looks like to me. Hopefully nobody falls for it.

Guest
reply icon Replying to comment of Guest-1651807

Yea, I can definitely understand your concern, as the company is definitely deceitful to begin with. But a Class Action Lawsuit should definitely not be out of the question.

They are out of control. I know.

You guys should definitely look into a good attorney regardless, and question them about such a lawsuit. Don't want to deliberately alarm anyone, but they are VERY dangerous...

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Michelle r Jmf
map-marker Yonkers, New York

Looking to speak to anyone who can help us get 87 midwood Ave farmingdale ny11735 coveredQ

Am a realtor in the area had several offers for 87 midwood Ave farmingdale ny11735. Closing was cancelled last minute . Would like to market this property . It probably would be sold very quickly for top dollar please advise thank you . Michelle Raimondi Signature premier properties 526 996****
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Anonymous
map-marker Farmington, Utah

Online information

Seterus sold my loan to Mr. Copper, I need to get my information but I can not sign in. Is there a way where I can go and have a copy from my taxes and my last statement.
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Reason of review:
Access/ activation issues
Jody S Kng
map-marker Warwick, Rhode Island

Seterus has not worked with us at all. Deceptive practices.

I am too. Had to hire a lawyer to get a trial mod in 2017. I called them to to tell them I was sending out the 1st payment. They told me not to send in because their was a problem with the documents and they are sending me out new docs. They said it would take 30 days. After 30 days I called and they said the trail mod was longer available because I didn’t make the 1st payment. I hired another lawyer to get them to offer me another trial mod. Which they did for oct, nov, dec of 2018. My lawyer wanted more money so I had to let him go. And figured since I paid 3 payments on time, I would get the trial mod. Spoke with them last week looking for permanent mod paperwork. They said they are sending out the documents but now it’s not guaranteed the program will be available because the documents were supposed be signed off Jan 1st. Which the lawyer had but never sent me and held docs hostage. This has been very stressful for my husband and I this last few years dealing with them. I thought they were supposed to help us ?
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Reason of review:
Order processing issue
Chason Kmt
map-marker Livonia, Michigan

Speak to an agent

I need the info to change my automated payment information
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1 comment
Guest

Misappropriation of funds. Did not pay escrow.

Taxes late. Hazard insurance almost canceled due to escrows not paid out on time. Company has sold to mr. cooper.

No notice given re transfer of mortgage. HAMP modification. Payment from HUD for on time payments not credited . Unlikely to see funds .

Unable to contact mr. cooper doing business as nation wide mortage luv.