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I have had Seterus for the last 4 years or so. Their customer service was helpful, sympathethic and will work with you. But the last 6 months all the agents have become like hard-core debt collectors, call you incessantly at work and grill you with personal questions...
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1.8
I didn't like
  • Credit reporting wrong bad customer service website not working
  • Very poor customer service interaction
  • Getting a run around
#1065484
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I went through a bankruptcy six years ago, one where the house payments were made outside of the bankruptcy. BOA sold the home loan to Seterus and the nightmare began. Seterus REFUSED to send any statements to me, nor give me access to my account on -line. I called a...
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Anonymous
Anonymous

AGREED!!! Nightmare of a company!!! Takes them days to process anything.....useless. Don't wish this company on anyone!

1.1
I didn't like
  • Caused mortgage delay
#1060492
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Normally I pay my mortgage thru the Seterus web-base pay site.....the site is been down for several days, several times I tried calling customer service to try to make a phone payment and no one answered the phone and when finally someone answered and I explained why I...
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1.0
#1060178
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Fed up with Seterus

Seterus
#1051504
3.0
Details
Trying to get PMI canceled they say pay this much to principal so we pay 3129 to principal then they say oh you are only at 75.13% you have to be at 75% or less now they say they would need $200.91 toward principal then they can review it. We had to pay for an appraisal first our house appraised for $155,000 now its just the same thing each time i am so tired of these crooks.
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Seterus Customer Care Review

Seterus
#976386
1.0
Details
I am in the process of refinancing with another mortgage company. All my paper work is complete but they need CEMA documents from Seterus. The request was made November 1st. To date December 20 we still have not gotten the documents despite calls from lawyers etc. they are preventing me from closing. How can I get assistance? Annoria1969@yahoo.com.
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Mortgage Review

Seterus
#971974
2.0
Details
I feel like they strong and m and try to steal houses from those that are not still on interest side of loan but principle..
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Short Review on October 27, 2016

Seterus
#944294
1.0
Details
They have screwed up so many times its horrible!!
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Website
http://cookcountyrecord.com/stories/510770511-class-action-lawsuit-seterus-reaped-kickbacks-from-force-placed-home-insurance-policies I found this article and maybe if we all contacted the same attorney noted at the bottom, we would be able to initiate a class action...
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Anonymous
Cmag

When was this post ? It shows May 26, but is it 2017? I am tired of trying to get seterus to update my credit report and they refuse.

1.0
#1052620
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I received a call yesterday 5/19/17 below is the letter I wrote to Seterus regarding my experience with their representatives. Some how I don't think they will care. I received a call from one of your collection representatives while I was at work today regarding my...
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Anonymous
Smitty

Your complaint is far too long to read in its entirety. I began to glaze over quickly.Rule 1 - never accept personal calls at work. When receiving such calls, state immediatel...

Anonymous
Sara

These are bottom feeder mortgage company. I have the same experience with them. I juggle every few months but stay current to 15 days past due. I pay the late fees and always ...

1.0
I didn't like
  • Insisted that pay over the phone - scammer
  • Lack of customer service skills
  • Harassing
#1049866
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In 2013 my Mom was diagnosed as terminally ill. I was living with her previously to help and take care of her. She had transferred the hu over in my name but the loan was still in her name. I have the deed showing it was transferred to me. I have faxed this paperwork...
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Anonymous
Anonymous

Same issue as above every time I call I have to send them paperwork showing I have the right to speak on behalf of my deceased grandmother yet the liberal state of Oregon that...

#1047489
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They are not there to help you by any means. I was told they were going to give me a modification loan and to keep calling them to check on the status of the loan, which I did, never talk to anyone when I called just a recording saying they where reviewing it and would...
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#1045830
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I just received a call from this number. I DO NOT, NOR have I ever any accounts with these people. Call went like this. ME: Hello Man: I want to talk to so and so. ME: Who is this? Man: himself> ME: Who is this? Man: Is this his wife? ME: Who is this? Man: Is this his...
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1.0
#1043034
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Them to the balance. They keep saying that I am missing payments. I have have not made any payments and when I fax them copies of the checks and bank statements they switch to a different payment date. Now they have put they balance back to the amount when I was first...
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Anonymous
gwen

Horrible now they have sold my home with out telling me.

1.0
#1042390
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The details: My account is NOT and has NOT been OVERDUE. In fact, I pay on time and add extra to reduce principle each month. Sent from my bank each month - like clockwork. - Generally my banks auto pay has the check out by the 3rd/4th at the latest. I checked my bank...
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2.3
#1042334
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