Product: Seterus Account Clear all filters (21 of 21 reviews match)
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Come to find out Seterus reported me 120 days late on 3 payments. Most recently November & December 2015 & January 2016. I have been making monthly payments consistently. On October 24th, 2016, I contacted Seterus to ask them what was going on and what happened to...
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Product
Seterus Account
I didn't like
  • No customer service at all
  • Dealing with them on any level
  • Process
#950883
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They paid our taxes through a third party after we did.Tax Appraisal office returned all $$ in full immediately for the mistake. We have NO escrow with this acct. After calls taped, recorded on their end, 4 faxes, ruin of credit we have never ever missed a single...
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canaryyellow679
canaryyellow679

One come comment, I gave them a for staffing because they Call in the mornings starting at 0800. But when I ask for a particular person to call back after taking up half my d...

1.7
Product
Seterus Account
I didn't like
  • No call backs
  • Damaged my credit and suspense account scams
  • Misinformation
#911249
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MY ORIGINAL LENDER PASSED MY ACCOUNT TO SETERUS,THEY ARE CHARGING MY ACCOUNT WITH LATE FEES, THEY REFUSE TO PROVIDE A STATMENT OF MY ACCOUNT , EVEN WHEN I AM PAYING 500.00 OVER MY REGULAR PAYMENT, THEY SEND 4-6 LETTERS EVERY MONTH SAYING THEY WILL FORECLOSED MY HOME...
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1.0
Seterus Los Fresnos, Texas
Product
Seterus Account
I didn't like
  • Dishonesty and unwillingness to fix their mistakes
  • Total nitemare
  • Crooks
#898240
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Seterus - Escrow

#1054478
They keep putting an escrow on account for no reason!!!! Adding fees also They keep saying it is off & they fixed it then penalize us each month if we don't pay it!!!
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Seterus Account Review

#877021
1.0
Details
Id love to get anything in the msil from them. An account statement would be nice. Oh and what about the extra money in escrow after taxes at years end? Id so like to know whats up w my account!!!!
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Seterus Account Review

#811214
1.0
Details
They missed a tax payment and now that I try to call them to resolve I can't get a resolution the representatives are soooooo incompetent and instead of resolving the issue they hang the phone up on you unreal
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Seterus Account Review

#696977
2.0
Details
Many problems. Has money in escrow for hazard insurance claim. Staff very helpfull . I felt they were doing there best. So a thank for the property loss department
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Customer service
My escrow balance at July 30 2016 is approximately $5500. Insurance already paid for year. Property taxes due November 2016 approximately $3500. Three times they have told me they will review my escrow account. Escrow payments of course for the rest of 2016 should be...
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1.4
Product
Seterus Account
#891048
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Anyone planning a class action suit?These people are awful! They've taken amounts out of my account that aren't authorized resulting in over draft fees with my bank. I was told it would be researched and rectified and now they are charging me more money. Unbelievable!...
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Anonymous
Anonymous

Same thing has happen to me, I had my mortgage with Chase Bank for over 10 years never had a problem until Seterus took over. They take money and apply to whatever the f....t...

Anonymous
Anonymous

Same problems,$13,000.00 in atty fees later and scared they will try something else. The Gov needs to intervene and do something to this corrupt company.

1.0
Product
Seterus Account
I didn't like
  • Poor accounting
  • Never applied payments to mortgage
  • Criminals
#866434
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My mortgage was sold to seterus, I have never dealt with a more screwed up lender in my life. Just one example of thier website, if you forget your passwords, they ask vague security questions if you answer wrong they dont inform you they ask another vague question,...
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Product
Seterus Account
#848361
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they started generating my statements late. example; statement issued on 7-28-2015, due date 8-01-15, I recived it in the mail on 7-04-15 , mailed my payment in 8-08-15. then I recived a phone call from them on 8-18-15 stating that my payment was not recived by the...
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2.0
Product
Seterus Account
I didn't like
  • Starnge business practices designed to obfuscate
  • Rude customer service people
  • Incorrect facts
#692249
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I have been trying to get them to correct my escrow account since January of this year it is now May , and I have had to call them again, they still don't have the issue fixed , have sent them the info 3 times to have it corrected, and when I called again today they...
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Product
Seterus Account
I didn't like
  • Incompetent and rude agents
  • Never getting responses
  • No customer service at all
#636088
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I am beyond upset. They Did not honor reinstatement set due on 3-13-15 for amount due... I wired my money from my chase account to Seterus with their chase account and they turned around and rejected my payment. They claim it was a computer error and that the amount I...
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Product
Seterus Account
#619164
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I am a new customer I am sick of the way you handle your business. I made a mistake thinking you are honest and helpful like RCS may last mortgage.I talk a woman on the phone in sept about autopay from the checking I told her for 532.30 on the 14 of every month. She...
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Anonymous
NOT HAPPY

seterus does NOT exist

Product
Seterus Account
#547288
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