Product: Seterus Adjustable Rate Mortgage Clear all filters (2 of 2 reviews match)
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I have had Seterus for the last 4 years or so. Their customer service was helpful, sympathethic and will work with you. But the last 6 months all the agents have become like hard-core debt collectors, call you incessantly at work and grill you with personal questions...
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1.8
Product
Seterus Adjustable Rate Mortgage
I didn't like
  • Credit reporting wrong bad customer service website not working
  • Getting a run around
  • Very poor customer service interaction
#1065484
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We didn't make a $50 escrow adjustment on our July mortgage and they charged us a $125.69 late fee! I said I'm disputing it and want it reversed and the CS person said I have to send a fax. A fax? That's now the Pony Express of the 21st century. They should be...
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1.0
Product
Seterus Adjustable Rate Mortgage
I didn't like
  • Dealing with them on any level
  • Incompetent and rude agents
  • Your communication attitude
#888511
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