Product: Seterus Customer Care Clear all filters (0 of 51 reviews match)
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Seterus - Money grubbing back stabbers

Isn't it funny that all of the negative reviews Seterus gets, they have not responded to a single one. Cowards.
Product
Seterus Customer Care
I didn't like
  • Unethical practices
  • No customer service at all
  • Horrifying
#1420445
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I have filled out request after request for help. I had unexpected expenses . New transmission for my car, a new refrigerator, and a new window and motor for the drivers side door of my car. Needless to say I fell behind in my mortgage payments. I asked for a repayment...
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Product
Seterus Customer Care
I didn't like
  • Never applied payments to mortgage
#1420423
Reply to reviews
>We NEVER EER AGREEED to whoever you are with the scarey name get us back into a bank a REAL place with REAL people and no more bubble heads and insulting young entitled people thank you or there will be serious complaints file with the government..A name like Seterus...
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Anonymous
fendersR4me

https://www.mpamag.com/news/ibm-subsidiary-scammed-nearly-13-million-from-fannie-mae--whistleblower-36028.aspxhttps://www.lemberglaw.com/where/REPORT ANY AND ALL ISSUES TO THE...

Product
Seterus Customer Care
#1251799
Reply to reviews
When I started with Serterus I had no problems and they were great! Lately they claim the snail mail is not working, I feel they are trying to force me to use other options that they charge extra for (nickle and diming me). A female called me with an attitude about my...
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3.0
Product
Seterus Customer Care
I liked
  • Way the people use to be
  • Interest rates are great
I didn't like
  • Tone the person had with me with my last convesation
  • Fact i cannot make extra payments
  • I can not pay every 2 wks
#1218584
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Seterus - Awesome

Agent was great not stuffy and really awesome.
5.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Seterus Customer Care
#1215715
Reply to reviews
Just talked to *** Mae have a case number they are going to be looking into Seterus. I suggest everyone to do the same. They were not happy with what I had to tell them that Seterus is doing to people and saying that they represent *** Mae. I think this may get some...
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1.0
Product
Seterus Customer Care
#1199039
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Not run like a true American would run it, very nice people who run the phones, but company policy not the American way.They seem not to care about people who run into health, personal, or financial problems, and you could have a credit score of 800+ for ten years...
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Anonymous
nostrovja

I read on one of the posts that someone's attorney said Seterus was set up to make mortgagors fail, so the failed banks which the government bailed out could collect on insura...

1.4
Product
Seterus Customer Care
I liked
  • Customer service person was nice
I didn't like
  • Getting a run around
  • Damaged my credit and suspense account scams
#1193744
Reply to reviews
I called Seterus customer service to set up a schedule to be paid up in 30 days. The customer service rep transferred me to some guy that thought he was the Gestapo. He would not allow me to set up payments until I told him exactly how I was going to get the money....
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Anonymous
Anny

The WORST!!!!!! For 2years I have been trying to get this ratchet company to correct my address. Phone calls and letters, and nothing. Mail still going to wrong address. I'm f...

Anonymous
Anonymous

The same exact situation happened to me the same supervisor he was very very very very rude.He refused to help me set up my payment for the next month to make all payments in ...

Product
Seterus Customer Care
#1180216
Reply to reviews
I GRINGE AT CALLING THESE PEOPLE, ALL I NEEDED TO TELL THEM THAT MY PAYMENT WAS ON THE WAY, AND EVERYTIME THEY GO THRU MY WHOLE *** LIFE FINANCIAL HISTORY. I POLITELY TELL THEM MY PAYMENT IS ON THE WAY AND THE CUSTOMER SERVICE TOLD ME TO SHUT UP AND STOP INTERRUPTING...
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Anonymous
Anonymous

While I do apologize about that unprofessional experience you had with that one agent out of hundreds, the reason she was asking those questions was because your loan was behi...

Anonymous
J. G Adams

You are so RIGHT, I have been with Seterus for several years now and they toss late fee on account even when they had system problems of processing payments internally. I have...

Product
Seterus Customer Care
I didn't like
  • Rude service and very nosy
  • Horrifying
#1147416
Reply to reviews
an amazing group of nasty people, how do they look at themselves get up to go to work every day knowing that they are going to ruin someone's life, make many people miserable guess some folks will do anything for a buck nasty, awful, rotten, horrible, lousy, lower...
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Anonymous
JOE BLOW

SETERUS SUCKS IN PLAIN ENGLISH

1.0
Product
Seterus Customer Care
I didn't like
  • This entire company
#1144082
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