Product: Seterus Customer Care Clear all filters (40 of 40 reviews match)
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I got a phone call at 8:12 AM today from a Seturus rep asking me about my mortgage payment that was due YESTERDAY.SMFH!!! I asked her "isn't today just November 2nd"? She says "yes, but since the payment was due yesterday, we start our "courtesy calls" the day...
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Seterus Customer Care
#1125365
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I requested a pay off and they said it would be 1-3 days, but it takes that long for "processing" it.So, 7 days later (today) and now they are saying 7-10 days longer! They are rude, unprofessional, unethical and just slow!!! Disgusted with Seterus! They are childish...
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1.0
Product
Seterus Customer Care
I didn't like
  • Unprofessionalism
  • No stars they get none
  • Total frauds
#1120724
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Absolute worst company I have ever dealt with.This is not a company this is just a bunch of people dressed up with a license to steal your money. I had contacted the terrace with my loan was sold originally until we were having financial issues my husband was very ill....
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1.0
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Seterus Customer Care
#1119314
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Seterus - Harassing

#1133505
They harass you all the time. Even when your not behind on your payments.
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Seterus Customer Care Review

#976386
1.0
Details
I am in the process of refinancing with another mortgage company. All my paper work is complete but they need CEMA documents from Seterus. The request was made November 1st. To date December 20 we still have not gotten the documents despite calls from lawyers etc. they are preventing me from closing. How can I get assistance? Annoria1969@yahoo.com.
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Seterus Customer Care Review

#923314
1.0
Details
Impossible to deal with this company. Agents are rude and will not allow you to speak with account managers. Frequent accounting mistakes which they refuse to resolve. Hideously miserable to try to communicate with.
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Seterus Customer Care Review

#905027
1.0
Details
I have ask for my payoff letter since closed my account 3 times. Tell me 7-10 business day. Can't give me a confirmation number. They are rude and don't want to help. Tell you to fax or mail a letter. No employee ID, or confirmation the letter is being sent. What is the deal here? Never dealt with a more unprofessional company. They will not even let you talk to anyone else or a supervisor.
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Now, because the Seterus name was put on our checks, the horror story begins. Although their packet says checks are endorsed in two business days, don't believe it. As our contractors waited and waited for payment, Seterus held on to our money, an average of six weeks.
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Anonymous
Kim

I have had the same problem since FEBRUARY of this year!!!! 8 Months and no repairs. Different story for every call! Today they said they didn't have an estimate that they s...

1.0
Product
Seterus Customer Care
I liked
  • Loan officers
I didn't like
  • Fraud fraud and more fraud
  • Loss department
#1102626
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Called 10 times in the last 3 days and hung up when I answered.Their number shows on phone log. Loan due on 21st and every month - they "forget" and refer to as due on the 1st. The 15 day grace period starts on the 22nd and they've been instructed not to call until it...
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1.1
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Seterus Customer Care
I didn't like
  • Customer service
#1066067
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Normally I pay my mortgage thru the Seterus web-base pay site.....the site is been down for several days, several times I tried calling customer service to try to make a phone payment and no one answered the phone and when finally someone answered and I explained why I...
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1.0
Product
Seterus Customer Care
#1060178
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We refused to cash the refund and asked seterus to appoint a new appraiser, they would not. We now have to cash the check, wait for it to clear, resend request...meanwhile, another month will have gone by paying PMI Who owns the PMI company? Does seterus have a vested...
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1.0
Product
Seterus Customer Care
#1041903
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As an Agent I have called several Mortgage companies.I have never had such a horrible experience with a customer service department as I did today. The rep who I spoke to Shyquan as well as his manager was both very rude. Prior to owning my own Insurance Agency I was...
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1.0
Product
Seterus Customer Care
I didn't like
  • Service you got to be kidding
#986460
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Spoke with a manager who when asked point blank if Seterus cares about customer service, her response... "you asked to speak to a manger, I am a manger, how can I help you". So there you go.. she didn't really want to hear about my experience with them. Really despise...
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Anonymous
Anonymous

I couldn't agree with you more! If I could change, I would. I have never had a mortgage company like this one. They bully you and say, 'we are trying to help you', no! they ...

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Seterus Customer Care
#984701
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I just want to advise people about how terrible their customer service is.I have spoken with 3 different individuals within their customer service department: Cecila Laverty, Samiyah Williams, Jahniece Bouldin - each one has provided me with different responses to the...
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1.0
Product
Seterus Customer Care
I didn't like
  • Customer service department
#949294
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