Manufacturer: Seterus Category: Loans Clear all filters (5 of 5 reviews match)
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Sertus bought my mortgage 3 years ago I have always payed my Mortgage on The 4th since I had this mortgage through 3 different company in 2001 I never missed a payment ever.Today I get a call from some kid telling me he is from the collection department and my mortgage is due on the first and I need to pay my bills. after giving him a piece of my mind I asked for a Manager a young lady. Same thing from her except she called it a courtesy call......
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1.9
I didn't like
  • Are awful
#985109

I have never dealt with a company as corrupt as Seterus and their actions border insanity and fraud for the following reasons. 1. Refuse to honor their own policy 2. Refuse to respond to any inquiries. 3. Block and delay the delivery of any emails to ExternalCommunications@seterus.com 4. Divide FAX's into separate FAX's in order to claim that they don't understand your FAX 4. Add hidden and unnecessary charges for the purpose of pushing you...
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1.9
I didn't like
  • No customer service at all
  • Poor communication
  • Do not honor agreement
#945769
So I with B of A and was never notified the Seterus was taking over our home loan. This was the start with these jokers. No introduction, no please send you payments to the new address. Well after a year now I still get calls if my loan payment is 1 day or in this case 4 days overdue. They call and say they are a debit collector, say we have to pay over the phone or they will start foreclosure. I then say your Sterus or a debt collector, the...
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I didn't like
  • No stars they get none
#894841
my house burned to the ground, I sent the check into Seterus and ordered a modular house, not a trailer, I had to put 8K down of my own money. I told QBE I was buying this mod house and it had to be paid for before it left the lot. They said NO PROBLEM, then when it came time to pay up they would not release my funds. I had to borrow 70k from my parents and QBE/Seterus has still not released all my funds, they are holding 40K. The cost of...
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1.0
I didn't like
  • Lack of transparency and communication
#862256

Every month I try to make a payment, when I paid them in January there was no problem.Now every month since they were "unable to to access my account". I have to give them my banking info every time I talk to them. I even paid through bill pay from my Chase account and they wouldn't accept it! It has to be certified. Now I'm behind, it's their fault, but they blame me. And they charge me late fees. Now they want Feb, March, April and May to...
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1.0
I liked
  • Mothing
I didn't like
  • Lack of communication regarding ongoing issues
#830269