Product: Seterus Loan Clear all filters (85 of 85 reviews match)
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Seterus will have it like normal on the 4th. Today is the 3rd, AT 8:30am - I get a call from Seterus asking me to make a free over the phone payment for up to 3 months, set up in advance. - because it was the 3rd and they have not received the payment on the 1st, it...
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2.3
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Seterus Loan
#1042334
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Being a Seterus Mortgage customer since 2006, when Bank (stank) of America transferred my loan to them has been a nightmare. Trying to get a refinance from Quicken Loan while with Seterus proved to be a double nightmare. I truly believe they worked together to keep...
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Seterus Loan
#984415
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I tracked it down and they have a record of it. Then they tell me they lost the check. So im late in paying? Pissed off i refinanced to get away from them. I signed up with quicken loans. Paid over $5000 in fees. Made less than 6 payments to quicken and they sold the loan back to seterus...
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Anonymous
Anonymous

same thing done to me, held check so it was a late payment. sent 2 checks same day, 1 to seterus and 1 to BofA, and BofA cashed theirs 12 days earlier. Make me so mad that the...

1.0
Product
Seterus Loan
#970297
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Seterus Loan Review

#818787
Seterus the worst company ever!!!! Have to call every month for the last 3 years regarding miss applied payments.Do not get a loan with this company they shouldn't even be able to operate as a business!!!!!Terrible!!!!
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Seterus Loan Review

#817236
1.3
Details
Worst company for customer service on the planet. Most of the time i was put on hold and no one ever came back to help me. If you want high blood pressure, get a loan from these jerks. Totally unprofessional.
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Seterus Loan Review

#773988
1.3
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Caught loan up except for late fees...strong armed into a payment plan for late fees..as if they wont get those eventually any how. I never thought i would say this..i miss Chase!
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Seterus Loan Review

#695791
1.0
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Their website is terrible!!!! I always have trouble paying online!!!!! And if you pay over the phone it's $10. Why do you even have to pay a fee if you are paying on time.
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I HATE this company...I have never dealt with a more rude incompetent mortgage company.What mortgage company out there doesn't even provide specific areas on their bills to pay extra on your escrow or principal?????? We have been trying to pay down our loan amount by...
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Anonymous
Lindy Reckam

Last month, I received another letter from Seturus claiming that they wanted approval from me to withdraw funds from my bank account. The letter looked like it had already b...

1.2
Product
Seterus Loan
#822920
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This is the rudest, most unprofessional company I have ever dealt with.STAY AWAY.......It seems that no one has a clue, you can not email them nor can you get anything in writing. I own several properties and have never had any trouble, that is until my one loan was...
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Anonymous
Anonymous

I agree with all you say about SETERUS, they are the worst business ever I have dealt with. Rude people, who wants you to foreclose and ruin your life for little things.

1.2
Product
Seterus Loan
I didn't like
  • Runaround
  • Dishonesty and unwillingness to fix their mistakes
  • Fraudulent
#816259
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My loan was sold to Seterus from Citi bank in Feb or 2014 and Seterus is claiming I was in defaault as of March 2014 one month after the transfer??I have cancelled checks for every month proving I was not in default but they still will not resolve the matter. I do not...
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Anonymous
Anonymous

We too are experiencing the same issue with them. I have provided all bank statements proving payment was deducted from our account, 6 times. They refuse to do anything abou...

Anonymous
Anonymous

Contact me I can get you help to fight these dirt bags!!! roadkingjewels@gmail.com

Product
Seterus Loan
#805482
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If I had a choice I certainly would not have my loan serviced by this company. Their website is terrible, you can't reset your password. Got 3 temp passwords and none work. Now I am to call them again? I think not! I don't need a lecture about not having received a...
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Seterus Loan
#803281
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Arbitrarily placed into a loan modification when I filed bankruptcy without my permission or my knowledge. Found out after the fact. Last year my payment tripled. However, Seterus has been unable to tell me what my interest rate really is. Had them tell me two...
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Seterus Loan
#797474
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I am trying forever to login into my account never get through. this has been going on for months, I called Seterus customer service representative have me on line until I was dis connected. I need my 1099 to field my tax. I am so tired of this company, they are bad...
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nostrovja
nostrovja

I know they are responsible for sending people the 1099 (end of year interest statement), but you can never count on people. In lieu of that, just look at the statement you r...

Product
Seterus Loan
I didn't like
  • Your communication attitude
#797006
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Seterus is a horrible company w/abusive and unethical practices. I would never recommend them to anyone and am planning to file in small claims to recover monies they attempted to misappropriate from me through negligent accounting practices that attempted to...
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Anonymous
Randy

Seterus stands for " pure negligence " . Fannie Mae should get rid of these *** . I've had quite a few mortgage servicers and never had any single problem 'till this thing t...

1.0
Product
Seterus Loan
I didn't like
  • Never having supervisors there
  • Worst customer service you could imagine
  • Total frauds
#792457
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