Never get the same person. I have to tell my WHOLE story every time I call.
I have had them for a few years and every interaction has with them was been frustrating.
The paperwork for the short sale has been in their possession for 2 months. Everytime I call to verify everything is uploaded. I get a different answer.
I just got a letter today saying my account has been turned into the forclosure department.
Home path is a part of the short sale process. Only your real estate agent can contact them BY email.
Whoever answers the phone, knows nothing! When I looked at their reviews, 200+ 1 star.
Product or Service Mentioned: Seterus Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Could not solve my problem, Lack of communication regarding ongoing issues.